Huda Hassan

Bachelor of Science in Aeronautics graduate with a Minor in Aviation Safety from Embry Riddle Aeronautical University. Adaptable and detail-oriented professional with experience across administrative, healthcare, early childhood, and customer service sectors. Skilled in multitasking, communication, and cross-functional teamwork. Bilingual in English and Malay.

Passenger Service Officer - SATS Pte Ltd - Singapore

(2025-06)

• Delivered exceptional passenger service by assisting with check-in, boarding, and arrivals, enhancing customer satisfaction and loyalty.
• Ensured 100% compliance with airline, immigration, and security regulations by accurately verifying travel documents.
• Delivering high-quality passenger service while working in a 24-hour shift rotation, demonstrating flexibility, reliability, and resilience in a demanding airport environment.
• Streamlined operations by issuing boarding passes, baggage tags, and processing ticket changes efficiently under tight deadlines.
• Coordinated smooth boarding procedures, making clear announcements and liaising with cabin crew and ground staff to minimize delays.
• Providing personalized support to VIPs, unaccompanied minors, elderly travelers, and passengers requiring special assistance.
• Resolved baggage issues (excess, delayed or damaged) promptly, reducing escalations and improving passenger trust.
• Handled complaints and inquiries professionally, turning challenging situations into positive customer experiences.
• Maintained strict adherence to safety protocols (such as dangerous goods) which ensured seamless passenger flow and operational efficiency.
• Collaborated with airlines operations, customs, immigration, and security teams to support on-time flight departures.
• Successfully assisted in handling high-volume flights with 300+ passengers daily. Ensuring smooth operations and on-time departures.
• Played a key role during flight disruptions and cancellations, rebooking passengers quickly and minimizing delays.
• Supported operational efficiency by reducing check-in queue times by 10% through proactive passenger movement.

Clinic Assistant - HMI OneCare Medical Pte Ltd - Singapore

(2024-06 - 2025-06)

• Serve as the first point of contact for patients in a high-volume clinic, managing daily registration, appointment scheduling, and billing.
• Maintain accurate electronic medical records (EMR) and ensure confidentiality in handling sensitive patient information.
• Assist doctors in performing and prepping for minor procedures (e.g., ECG, nasal swabs, nebulization) and ensure proper chaperone protocol is followed.
• Monitor and replenish medical inventory, ensuring critical supplies are always stocked.
• Sterilize medical instruments using autoclave procedures and maintain clinic cleanliness in accordance with healthcare hygiene standards.
• Provide patient education and reminders for follow-ups, chronic condition management, and vaccinations.
• Praised for efficiency in multitasking during peak patient hours.
• Built strong rapport with regular patients, contributing to a positive clinic experience.

Assistant Preschool Educator - Iyad Perdaus Child Development - Singapore

(2021-02 - 2024-03)

• Supported lead educators in delivering daily lesson plans tailored to developmental milestones for children aged 18 months to 6 years.
• Assisted in managing up to 20 children per class, ensuring safety, hygiene, and emotional well-being.
• Documented observations of children's progress and behavior for parent-teacher conferences.
• Facilitated creative learning activities including storytelling, sensory play, and arts & crafts to encourage cognitive and motor development.
• Supported children with special needs by providing individualized attention and ensuring inclusion.
• Recognized by parents for patience and ability to connect with children from diverse backgrounds.
• Helped improve classroom engagement and daily routines through innovative play based learning ideas.

Barista - The Coffee Bean & Tea Leaf - Singapore

(2019-03 - 2021-02)

• Delivered high-quality customer service and personalized beverage preparation for up to 150+ customers daily.
• Trained new team members in customer interaction, POS handling, and beverage protocols.
• Executed upselling techniques that contributed to a 10–15% increase in daily revenue during promotional periods.
• Mastered manual coffee-making techniques and developed latte art skills that attracted regular customers.
• Employee of the Month (Oct 2020) for service excellence and teamwork.
• Recognized by supervisors for handling customer complaints calmly and effectively.

Changi Youth Ambassador (Student Intern) - Changi Airport Group - Singapore

(2016-04 - 2016-08)

• Interacted with international travellers, offering assistance in wayfinding, travel information, and customer concerns.
• Monitored passenger movement and ensured smooth operations during terminal gate changes or flight delays.
• Coordinated with ICA, SATS, DNATA, and customer service teams to handle baggage issues and reroute services during lightning delays.
• Prepared detailed reports for the operations team summarizing daily occurrences and suggestions for service improvement.
• Commended for professionalism and cultural sensitivity in handling diverse passenger needs.
• Played a key role in reducing confusion during a major gate reassignment involving over 200 passengers.

Youth Secretary - Ayman Al-Iman Mosque - Singapore

(2015-01 - 2019-12)

• Coordinated logistics, budgeting, and planning for monthly youth events, religious talks, and outdoor activities like dragon boating and leadership camps.
• Documented and maintained official records including financial reports, member databases, and meeting notes.
• Designed and managed social media content across Facebook, Instagram, and YouTube, improving youth engagement.
• Mentored junior youth leaders and collaborated with inter-department teams to plan annual outreach programs.
• Organized over 20 events, including interfaith dialogues and youth leadership retreats.
• Boosted social media reach by 40% through consistent, targeted content creation.

Bachelor of Science - Aeronautics, Minor in Aviation Safety - Embry-Riddle Aeronautical University (2021-01)

Diploma - Aviation Management - Republic Polytechnic (2017-05)