Ilaiya Raajaa

With over 14 years of experience in the F&B industry, I have developed strong adaptability, teamwork, and customer service skills in fast-paced environments. I also bring 2 years of delivery experience, which has strengthened my time management, efficiency, and ability to perform under pressure. Currently working at Conrad Hotel Orchard, I thrive in dynamic settings where energy, speed, and a positive atmosphere are key.

I genuinely enjoy engaging in fun, fast-moving roles that challenge me to stay sharp while delivering excellent service.

GUEST SERVICE EXECUTIVE at SWEET NEEM FINE DINING PTE LTD (AMMAKASE) (2023-11 – Present)

• Monitor and manage bar inventory, including ordering and restocking supplies.
• Conduct regular inventory checks to prevent shortages or overstock situations.
• Prepare and serve a variety of beverages, including cocktails, wine, and non-alcoholic drinks.
• Developed new beverage menu.
• Greet customers, take orders, and provide recommendations.
• Have a comprehensive understanding of the drink and food menu, including ingredients, variations, and pricing.
• Provide information about different types of beverages and make suggestions based on customer preferences.
• Rectifies customer feedbacks and share it with the team for learning experience.
• Gather and exchange information from employees and customers regularly.
• Coordinate communication between front of house and chefs.

CAFÉ COORDINATOR at FORMULAI SINGAPORE AIRLINES SINGAPORE GRAND PRIX (2023-09 – 2023-09)

• Coordinate Facility fittings and installations
• Ensure that operators observe good food-handling practices
• good personal hygiene practices
• Comply with NEA guidelines
• Resolve operational challenges, e.g., collection/redemption issues, rationing supplies, technical support for equipment etc.
• Stock management
• Document issues, collate data and feedback

FREELANCE DELIVERY at ILAIYA FOOD SUPPLIES (2021 – 2023)

Registration No. / Unique Entity Number: 53434080J

• Loading, transporting, and delivering items to clients in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.

ASSISTANT MANAGER at THE HALIA (2016 – 2021)

• Perform food quality assurance checks before releasing it to the servers for serving of food.
• Monthly inventory as well as weekly ordering for all beverages and dry goods.
• Purchasing new equipment.
• Responsible for contacting vendors and keeping track of performance checks on equipment.
• Responsible for restaurant maintenance, research for vendors and comparing quotations.
• Manage and store vendors' contracts and invoices.
• Mentoring, inducting and appointing new team members.
• To ensure that the restaurant complies with all applicable safety and health regulations.
• Keep detailed records of daily, weekly and monthly costs and revenues.
• Coordinate communication between front of house and chefs.
• Developed new beverage menu.

TRAINER at CHILI'S GRILL AND BAR (2010 – 2016)

Roles: Server, QA and Bartender

• Arrange for new employees' proper onboarding training schedules.
• Perform food quality assurance checks before releasing it to the servers for serving of food.
• Rectifies customer feedbacks and share it with the team for learning experience.
• Gather and exchange information from employees and customers regularly.
• Oversee line checks and report any deficiencies management.

WAITER AND CASHIER at MANHATTAN FISH MARKET (2009 – 2010)

• Customer service skills and also able to form quotations and take orders.

SIJIL PELAJARAN MALAYSIA (SPM) – SEKOLAH MENENGAH KEBANGAAAN ULU TIRAM (2007)