Indrani Pandian

I am working with Genpact for past 4.5 years. I am striving to learn new skills and upgrade my knowledge in the work field. I am a versatile and a quick learner.

Currently working as a Subject Matter Expert for social media giant.

 First point of contact for bug reports and platform development queries for various products raised by the developer community.

 First point of response contact for the DevOps team, Genpact and handled a team of 20, with respect to policy updates and community standards.

 LEAN Certified and conducted weekly design thinking sessions, thereby driving the team to get trained and LEAN certification

 Created SOP to handle bug reports on a daily basis and conduct weekly trainings to improve performance metrics.

 Providing supports in Development, Testing and Production (24*7) environments.

 Performed daily monitoring and maintaining multiple Applications which requires multitasking between user chats, requests and alert monitoring.

 Experienced Customer Service Engineer providing end to end technical solutions by coordinating with development and technical staff

 Good knowledge on tools to track the Incident, Change Management and good exposure to ITIL Methodologies

I obtain my Diploma in computer engineering from Temasek polytechnic.

Learnt some coding skills such as sql, java,c++