AOS Application Engineer, Cloud Applications
February 2020 – Present Open Access BPO (OAMPI Inc.) | Account: SS&C Advent Software
- Currently working as an Application Engineer on a Fintech solution company (SS&C Advent Software)
- With 6 years of experience working on application install and configuration of Advent’s proprietary products.
- Have worked on product upgrade project for a bank client based in New Zealand (ANZ Bank)
- Responsible for troubleshooting application issues and resolving production server monitoring alerts.
- Proficient in creating SQL queries for data retrieval, creation, and update of database objects.
- Worked on troubleshooting server latency issues and use of SQL tools for checking database blockings.
- Familiar with IIS and creating Secure Socket Layer to setup secure site connection.
- Have used Jenkins to automate software deployment on multiple client servers.
- With 6 years of experience on PowerShell scripting and windows batch. Have setup multiple jobs for automating client workflows such as financial report extract, file conversion and file transfer (SFTP) automation.
- Worked on documentations like creation of runbook and knowledge base articles.
- Participates on team’s weekend on-call rotation.
Client Support Analyst,
Advent Portfolio Exchange Application
March 2017 – 2020 Teleperformance PH | | Account: SS&C Advent Software account
- Worked on client requests through phone and web cases.
- Assisted client inquiries related to accounting, reporting, and resolve critical system down issues.
- Helped clients on back-office tasks such as import/export of data and trade blotter posting problems.
- Worked collaboratively with clients, team members, consultant, and resources across global office locations.
- Review case escalations and product enhancement requests with Product Development partners
- Acts as an escalation point for hot clients, and/or high-profile clients.
- Deliver case studies and trainings for new team members.
Software Engineering Analyst,
EDW Support
April 2014 – 2016 Accenture Inc., Philippines | Account: Ross
- Monitors nightly batch job run for critical reports and workaround issues within agreed SLAs.
- Provides on-going production and on-call support.
- Responsible for requirements gathering, issue identification and providing proposed solutions/estimates
- Unit testing of proposed solution from code debug to delivery and documentation
