Izarakin

Operations and banking professional with experience in securities operations, customer transaction processing, and operational support within the banking industry. Skilled in handling large datasets, improving workflows, and supporting process optimisation initiatives. Experienced in collaborating with teams to enhance operational efficiency through automation ideas and AI-driven improvements.

Strong analytical and problem-solving abilities with a proactive mindset towards continuous improvement, teamwork, and leadership.

Banking Operations Analyst / Securities Operations - OCBC Bank

(2025-08)

• Processed CPF and SRS customer transactions accurately while ensuring compliance with operational controls, bank policies, and service level agreements.
• Managed and analysed large volumes of operational and transaction data daily with strong attention to detail and accuracy.
• Identified operational inefficiencies and proposed workflow improvement ideas using AI tools to enhance productivity and streamline processes.
• Collaborated with team members to maintain smooth daily operations and ensure timely transaction processing.
• Assisted in training and guiding newcomers on operational procedures and daily processes.
• Contributed to maintaining high standards of customer service excellence and operational efficiency.

Part-Time Retail Sales Associate - Under Armour

(2025-05 - 2025-07)

• Assisted customers with product recommendations and inquiries while delivering quality customer service.
• Supported operational tasks and inventory management to improve workflow efficiency.
• Worked collaboratively with team members in a fast-paced retail environment.

Part-Time Game Master - FM Exhibition Pte. Ltd.

(2024-03 - 2025-04)

• Facilitated engaging customer experiences through effective communication and conflict resolution.
• Assisted in training new team members on customer service protocols and operational procedures.
• Supported daily operational coordination and workflow management.

Internship Student - Land Transport Authority (LTA)

(2024-09 - 2024-11)

• Analysed data trends to support business and operational decision-making.
• Developed Tableau visualisations to improve reporting and stakeholder understanding.
• Assisted in developing automated reporting tools using Python and SQL.
• Conducted data cleaning and validation to ensure reporting accuracy.

Internship Student - VAT Singapore Pte. Ltd.

(2021-10 - 2021-12)

• Supported project planning and operational administrative tasks.
• Organised documentation and reports to improve workflow efficiency.
• Conducted research and prepared reports to support team operations.

Diploma - Cybersecurity and Digital Forensics - Nanyang Polytechnic (2025)

Higher Nitec - Electronic Engineering - ITE College Central (2022)