Gen AI Product Manager - Infocomm Media Development Authority (IMDA) - Singapore
(2023-08 - 2026-06)
- Owned the end-to-end product strategy, roadmap and delivery for MAGIC, IMDA's enterprise Generative AI platform on the Whole-of-Government (WOG) cloud, enabling secure, scalable and Responsible AI services for 1,200+ public officers.
- Defined product requirements, prioritised roadmap and translated AI governance, security and Responsible AI policies into platform capabilities through user research, stakeholder engagement and cross-agency workshops.
- Led cross-functional delivery across engineering, cybersecurity, legal, procurement, policy and operations to implement AI governance controls, guardrails, access controls, auditability and compliance-by-design.
- Designed enterprise AI capabilities using LLMs, RAG, AI Agents, semantic search, vector retrieval and Microsoft Graph integration, improving knowledge discovery while enforcing secure information access.
- Established LLM evaluation frameworks including prompt testing, response quality evaluation, telemetry dashboards, user feedback analytics and experimentation to continuously improve model quality, reliability and operational cost.
- Implemented Responsible AI controls including content moderation, prompt security, access governance, audit logging, model evaluation and AI risk mitigation aligned with public sector governance requirements.
- Defined product KPIs using product analytics, experimentation, adoption metrics, reliability, latency and operational performance to support evidence-based product decisions.
- Managed executive stakeholders, vendors and cross-agency partnerships while driving Responsible AI adoption, AI governance best practices and product enablement across IMDA.
Data Platform Engineer - Accenture - Singapore
(2022-09 - 2023-08)
- Designed and implemented high-throughput Kafka-based distributed data pipelines processing 500+ messages per second for real-time analytics and operational intelligence systems.
- Developed scalable event-driven integration architectures supporting secure data replication and asynchronous processing across DEV/UAT/PROD environments.
- Implemented CI/CD pipelines and automated deployment workflows for data platform services, enabling zero-downtime releases and improved operational reliability.
- Applied containerisation and orchestration technologies including Docker to standardise deployment and improve scalability of platform services.
Senior Data Analyst - Marina Bay Sands - Singapore
(2022-02 - 2022-06)
- Automated ETL pipelines and optimised complex SQL queries to power real‑time dashboards, improving analytics speed and reliability for live KPI tracking and operational decision‑making.
- Built and maintained Tableau/SQL performance dashboards covering revenue, marketing, and customer behaviour, translating large datasets into clear visual insights for non‑technical business stakeholders.
- Partnered with marketing and operations teams to define analytical requirements, perform exploratory data analysis, and deliver actionable insights that informed targeted campaigns and revenue optimisation initiatives.
Data Analyst - Johnson Controls - Singapore
(2021-07 - 2021-12)
- Developed ARIMA and regression‑based demand forecasting models in Python/SQL, improving planning accuracy and directly supporting capacity and inventory optimisation.
- Built rule‑based data mining and lead‑scoring models for customer segmentation, increasing qualified leads by 20% through targeted, data‑driven sales campaigns.
- Applied statistical analysis and exploratory data analysis to evaluate performance, presenting insights and recommendations to sales and operations stakeholders.
Cloud Technology Associate - Google Asia Pacific - Singapore
(2020-10 - 2021-07)
- Developed and deployed machine learning recommendation models using BigQuery ML and TensorFlow, improving user engagement by 15% through personalised ranking and predictive analytics.
- Built scalable cloud-native ML pipelines on Google Cloud Platform (GCP) supporting training, evaluation, and inference workloads.
- Engineered production-grade data processing pipelines and optimised large-scale SQL workflows to support analytics and machine learning operations.
- Applied predictive modelling and ML optimisation techniques for engagement forecasting, recommendation systems, and behavioural analytics use cases.
- Improved performance and scalability of ML workflows through cloud optimisation, distributed processing strategies, and monitoring enhancements.
Business Insights Analyst - Harley-Davidson Asia Pacific - Singapore
(2018-05 - 2020-07)
- Led regional price elasticity and optimisation analyses using statistical models, driving a 25% sales increase through data‑driven pricing strategies across APAC markets.
- Designed and deployed time‑series forecasting models (ARIMA, Holt‑Winters, regression) to predict demand, improving forecast accuracy by 15% and optimising inventory and supply chain planning.
- Synthesised market, economic, and customer segmentation data into dashboards and reports for C‑suite stakeholders, enabling evidence‑based strategic planning and market expansion decisions.
Business Analyst - Hewlett Packard Enterprise - Singapore
(2017-08 - 2018-05)
- Performed revenue and billing analytics that identified and recovered SGD 500K in unbilled charges, strengthening financial governance and compliance.
- Built cost and procurement analytics models that delivered 30% cost savings by optimising hardware lifecycle and supplier spend.
- Supported business case development and financial modelling for capital investments, clearly articulating data‑driven scenarios and recommendations to senior management.
Supply Chain Coordinator - ExxonMobil Chemical APAC - Singapore
(2014-06 - 2017-08)
- Managed end-to-end regional logistics, inventory coordination, and shipment planning for chemical products, ensuring on-time, compliant delivery across APAC manufacturing networks.
- Used SAP ERP and shipment data to track inventory levels, shipment status, and cycle times, supporting data-driven decisions on stock allocation and replenishment.
- Prepared and monitored documentation for international movements (MSDS, customs, trade compliance), reducing errors and supporting smooth cross border operations.
Document Control, Import & Export Executive - Stelop Pte Ltd - Singapore
(2010-03 - 2014-06)
- Managed import/export documentation and customs compliance for regional shipments.
- Coordinated logistics, inventory tracking, and shipment planning using SAP ERP systems.
- Reduced documentation errors and improved cross-border processing efficiency.
