Package Consultant at IBM Solutions Delivery, Inc. (2024-06 – 2025-11)
- Served as the RCM Consultant for both Phase 2 (enhancement) implementation and AMS support, following the successful Phase 1 greenfield implementation for a major consumer goods client.
- Managed service requests, change requests, enhancements and incident resolutions in accordance with customer-defined SLAs.
- Performed impact analysis and regression testing in line with SuccessFactors release updates.
- Responsible for end-to-end implementation tasks including requirements gathering, fit-gap analysis, configuration, testing, defect resolution, workbook maintenance, cutover planning and execution, and post-go-live support.
- Developed data load templates to migrate legacy job requisitions, job applications, and candidate profiles into SuccessFactors.
- Collaborated with third-party vendors to test and finalize RCM integrations with platforms such as HireVue, Accurate, SHL, and HireEZ.
Business Architecture Associate Manager at Accenture, Inc. (2023-09 – 2024-06)
- Completed the RCM and RMK implementations for a multinational tobacco company covering six European countries.
- Collaborated with cross-functional teams and client for system demos, requirements gathering, solution design, testing, and defect resolution.
- Led the creation of cutover plan and post-go-live support documentation.
Business & Integration Team Lead at Accenture, Inc. (2021-06 – 2023-08)
- Led the offshore team across three different EC implementation projects (two EC HR Core and 1 EC Benefits).
- Conducted workshops, cross-module impact analysis, and configured business rules, data models, workflows, RBP, FO/GO and MDF objects.
- Provided onsite support in Australia for business process design, UAT, training and go-live preparation for an EC HR Core implementation. Acted as EC SME for other workstreams including EC Payroll, Recruiting, Data Migration, LMS, and Integration.
- Executed dress rehearsals, testing, training, cutover, and post-go-live support during the EC Benefits implementation, while also providing SME support to both EC HR Core and Recruiting teams.
Business & Integration Arch Sr Analyst at Accenture, Inc. (2019-12 – 2021-05)
- Completed one end-to-end RMK implementation for a mining company.
- Conducted workshops and built the RMK solution aligned with client requirements.
- Served as the Reporting Consultant for an EC implementation project. Responsible for fit-gap analysis, configuration, testing, workbook updates, and creation of reports using Online Report Designer (ORD) and People Analytics.
Application Development Analyst at Accenture, Inc. (2018-06 – 2019-11)
- Completed two end-to-end RMK implementations and provided support for the RCM module.
- Responsible for requirements and fit-gap analysis, creation of test scripts, end-to-end configuration, testing, defect resolution, workbook updates, training material development, user training, cutover activities, and post-go-live support.
Application Development Associate at Accenture, Inc. (2016-06 – 2018-05)
- Responsible for data conversion of 15,000 job requisitions from legacy system to SuccessFactors during the RCM implementation for a luxury goods client.
- Conducted fit-gap analysis, functional design, script creation, unit testing and integration testing for a global professional services client's RCM implementation.
