Results-driven Customer Quality Engineer with 10+ years of progressive semiconductor industry experience spanning advanced packaging, failure analysis, quality management systems, and data analytics. Bringing a rare combination of deep technical depth and high-EQ customer engagement to every engagement.
Certified IATF 16949 Internal Auditor and Associate Data Analyst skilled in ISO 9001, IATF 16949, VDA 6.3 audits (with zero major findings), process change management (PCN), and data analytics using Power BI, SQL, Python, and Excel.
Experience
Proven track record managing the full spectrum of customer quality interactions (e.g. 88+/- monthly touchpoints across various MNC). Consistently achieved 90–100% on-time CAPA closure, sustained improvements in Customer Quality Scorecards, process improvement and measurable defect reduction through active contribution to continuous improvement projects.
Education
Bachelor of Technology in Electronics Engineering | National University of Singapore
