Javier Soh

I am a highly motivated and self-directed learner with a strong passion for solving diverse IT-related problems, both hardware and software. Proactively seeking out new knowledge and expanding my skill set to stay at the forefront of technological advancements. Possesses a natural curiosity and resourcefulness, coupled with a determined attitude to tackle challenges head-on.

• Ensured Workplace's IT infrastructure maintained peak performance to support consistent operations. Patched through Windows upgrades, security patches,

and software updates with 100% uptime.

• Monitored and troubleshoot network connectivity, hardware components and software systems to swiftly identify and rectify any issues that may arise.
• Utilized Clonezilla’s remote cloning capabilities so that cloned PCs maintained a consistent image across all configured systems.
• Employed Netsupport software to remotely access and control user's computers for rapid diagnosis and fixing remotely. Efficiently transferred files between host systems and end user computer to minimize usage of physical media or other file sharing methods.
• Collaborated with the on-site IT Support team to serve as a reliable point of contact for end users, responding promptly and competently to user helpdesk requests.
• Troubleshooted hardware and software problems, and resolved technical issues in a timely manner to end user's satisfaction.

Graduated from Nanyang Polytechnic in 2021 with a Diploma in Business Intelligence & Analytics