Director of Banquet Operations - The Fullerton & Fullerton Bay Hotel - Singapore
(2021-11 - 2024-08)
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Set and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction.
- Oversaw food preparation and meticulously monitored safety protocols.
- Organised and facilitated food service training to equip employees with the skills required for various tasks, including resetting tables, relaying orders to cooks, and upselling food and beverages.
- Verified that prepared food met all standards for quality and quantity before serving to customers.
- Motivated staff to achieve peak efficiency and quality.
- Orchestrated positive customer experiences across all stages by supervising every area of operations.
- Recruited exceptional employees for banquet operations positions.
Assistant Director of Food & Beverage - Fullerton Bay Hotel - Singapore
(2019-11 - 2020-11)
- Implemented cost-saving initiatives that addressed long-standing operational challenges.
- Delivered an exceptional level of service to each customer by attentively listening to concerns and responding to queries.
- Drove operational improvements that yielded significant savings and enhanced profit margins.
- Applied critical thinking to dissect problems, evaluate solutions, and make informed decisions.
- Resolved conflicts and successfully negotiated mutually beneficial agreements among parties.
- Used coordination and planning skills to consistently achieve results in line with schedules.
- Actively listened to customers, promptly addressed concerns, and escalated significant issues to the supervisor.
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to maintain a safe working environment.
- Completed all paperwork, recognising discrepancies and addressing them promptly.
- Emphasised punctuality and maintained an outstanding attendance record, consistently arriving at work prepared to start immediately.
Director of Banquet Operations - The Fullerton Hotel Singapore - Singapore
(2011-01 - 2019-11)
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Set and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction.
- Oversaw food preparation and meticulously monitored safety protocols.
- Organised and facilitated food service training to equip employees with the skills required for various tasks, including resetting tables, relaying orders to cooks, and upselling food and beverages.
- Verified that prepared food met all standards for quality and quantity before serving to customers.
- Motivated staff to achieve peak efficiency and quality.
- Orchestrated positive customer experiences across all stages by supervising every area of operations.
- Recruited exceptional employees for banquet operations positions.
Senior Catering Manager - The Fullerton Hotel Singapore - Singapore
(2010-07 - 2010-12)
- Communicated effectively with venue personnel to coordinate event logistics.
- Surpassed both quarterly and annual sales goals.
- Performed service and menu upgrades as well as upselling activities to meet predetermined revenue objectives.
- Organised corporate meetings, special events, and social occasions to meet client requirements and enhance facility revenues.
- Determined facility services and staffing needs to establish a framework for successful event execution.
- Utilised hospitality associations, business journals, and Internet resources to remain abreast of current industry knowledge.
- Participated in planning meetings, site visits, and vendor evaluations to enhance the quality of client services.
- Developed and implemented innovative marketing initiatives to drive revenue growth.
- Collaborated with clients to confirm event details such as setup logistics, decorations, and food and beverage selections to meet client requests.
- Increased website traffic and conversions through targeted email and social media marketing campaigns.
- Cultivated relationships with customers and the community to establish long-term business growth.
- Coordinated staff sales meetings to discuss developmental strategies, best practices, and process improvements.
Food & Beverage Manager - The Fullerton Hotel Singapore - Singapore
(2009-02 - 2010-06)
- Managed all day-to-day food and beverage operations.
- Planned advertising and promotional strategies for food and beverage outlets.
- Participated in the setup of new food and beverage outlets.
- Oversaw budgeting and all financial aspects of food and beverage outlets.
- Responsible for interviewing, hiring, scheduling, and managing personnel within food and beverage outlets.
- Maintained relationships and managed expenses with reputable food surveyors.
- Designed, developed, and executed menus, quality control processes, and seasonal specials.
Banquet Operations Manager - The Fullerton Hotel Singapore - Singapore
(2006-06 - 2009-01)
- Developed training manuals, including recruitment and training of new staff.
- Planned service and protocol for VVIP events, ministerial events, wine dinners, and food promotions.
- Involved in floral arrangement and creative setups while establishing rapport with hosts to understand their preferences.
- Benchmarking innovative concepts of set-up and equipment for the wider industry.
- Planned the yearly budget for the department, ensuring its profitability through effective management.
Catering Sales Manager - The Ritz-Carlton, Singapore - Singapore
(2006-01 - 2006-05)
- Planned and marketed corporate events, dinner & dance, seminar packages, and VVIP government events.
- Strategised to source new corporate accounts.
- Creatively planned thematic events and demonstrated resourcefulness.
Operations Manager - Corduroy & Finch Restaurant - Singapore
(2005-06 - 2005-12)
- Oversaw management and operations of the restaurant, including planning private events.
- Managed a team of chefs and wait staff, involving advertising and promotion of the restaurant. Ensured profitability through effective management.
Catering Sales Manager - Swissotel the Stamford, Singapore - Singapore
(2002-03 - 2005-05)
- Planned and marketed various promotions including dinner and dance, wedding dinners, and conference and seminar packages.
- Sourced for outdoor events, including identifying new venues for potential business opportunities.
- Managed large-scale outdoor events such as the Asian Aerospace.
Assistant Banquet Manager - The Fullerton Hotel Singapore - Singapore
(2000-10 - 2002-02)
- Part of the pre-opening team.
- Developed training manuals and facilitated recruitment and training of new staff.
- Managed service protocols for Wine and Dine, VVIP events, ministerial events, and food promotions.
- Engaged in creative setups, floral arrangements, and enhanced understanding of hosts' preferences.
Assistant Director of Banquet - Conrad International Centennial - Singapore
(2000-04 - 2000-09)
- Coordinated planning for upcoming functions.
- Designed training programmes for full-time and casual staff.
- Oversaw setup and ensured smooth operations.
- Managed the opening of two promotional outlets for 'WORLD OF GOURMET', collaborating with award-winning Italian Chef Giovanni from Conrad Hong Kong.
Banquet Operations Manager - Conrad International Centennial - Singapore
(1997-09 - 2000-04)
- Held overall responsibility for operational aspects of banquet events within the hotel, managing and training a team of supervisors, captains, and waiters.
- Planned staff duty rosters efficiently.
Shop Manager - Genki Sushi, Kuala Lumpur - Kuala Lumpur, Malaysia
(1995-09 - 1997-09)
- Contributed to the setup of the inaugural Genki Sushi chain in Malaysia, overseeing management and operations of the restaurant.
- Managed a team of chefs and wait staff, while spearheading advertising and promotional strategies to ensure profitability.
- Identified potential locations for future outlets throughout Klang Valley (Selangor) and across Malaysia.
- Established a second shop in Sunway Pyramid, Klang Valley's latest shopping mall.
- Acted as Banquet Operations Manager at Concorde Hotel Singapore.
Assistant Banquet Operations Manager - Concorde Hotel, Singapore - Singapore
(1994-05 - 1995-09)
- Managed operational aspects of banquet events in the hotel, training a team of supervisors, captains, and waiters.
- Scheduled staff from a pool of 300 part-timers to accommodate peak periods.
Banquet Operations Captain - Concorde Hotel, Singapore - Singapore
(1992-04 - 1994-04)
- Oversaw operations of banquet functions within the hotel, participating in event setup and service.
Captain - Concorde Hotel, Singapore - Singapore
(1990-10 - 1992-04)
Coffeehouse Senior Waiter - Concorde Hotel, Singapore - Singapore
(1989-04 - 1990-10)
Coffeehouse Waiter - Concorde Hotel, Singapore - Singapore
(1988-07 - 1989-04)
