Jeremy Lim
Employment Services Operations | Programme Coordination | Stakeholder & Employer Engagement | Digital Workflow Improvement
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About
Business-facing technology, service operations and stakeholder engagement professional with 27+ years across enterprise technology, public-sector delivery, managed services, solution consulting and workflow productisation. Suitable for Ingeus roles involving employment-services operations, programme coordination, employer engagement support, client journey administration, digital workflow improvement and stakeholder reporting. Brings strong transferable experience in needs clarification, structured documentation, partner coordination, action tracking, reporting, workshop support and practical process improvement.
Positioning is deliberately conservative: not claiming ACTA/ACLP or certified career-coach credentials; best fit is programme/service delivery, employer partnership, operations, project coordination and digital enablement roles.
Experience
Independent Business Operations & Workflow Productisation Lead at AgileMakers / AgileFlow (2026-01 – Present)
- Productised AI and low-code-enabled service workflows into requirements, intake forms, status tracking, reporting views, customer handoff and operating playbooks.
- Mapped processes, clarified owners and exceptions, and converted business rules into practical workflow and dashboard requirements for small-business service delivery.
Network Technical Consultant / Solution Sales Consultant at ViewQwest Pte Ltd (2025-05 – 2026-01)
- Clarified customer requirements, service scope, delivery dependencies, risk assumptions and operating needs across sales, technical, vendor and operations teams.
- Prepared proposal inputs, stakeholder updates and handover notes to support accurate commitments and smoother operational follow-through.
Solutions Sales Manager at NTT / NTT DATA (2024-05 – 2025-05)
- Managed solution and proposal activities for enterprise technology and managed-service opportunities, coordinating delivery, operations, finance/commercial and vendor inputs.
- Supported workshops where business needs, operating constraints, supportability, pricing assumptions and delivery feasibility needed alignment.
Solutions Sales Associate Director at StarHub Ltd (2018-09 – 2024-05)
- Led enterprise solution engagement across government, commercial and FSI-related accounts, translating technology/service needs into customer-facing proposals and stakeholder narratives.
- Coordinated users, technical teams, vendors, bid/legal/finance, operations and senior management across complex RFPs, workshops, proposals and delivery handover.
Lead Consultant / Consultant at NCS Pte Ltd and GovTech (2008-04 – 2018-09)
- Worked in public-sector and enterprise technology environments requiring structured documentation, requirement clarification, project coordination, UAT awareness and operational handover.
- Supported formal governance, stakeholder updates, user acceptance activities and process discipline in government and enterprise delivery contexts.
Education
BSc (Hons) in Computing with Management – University of Bradford
Advanced Diploma in Computing with Management – University of Bradford
Diploma in Computer Studies – TMC Computing School
Specialist Diploma in Digital Content Creation for Business – Republic Polytechnic
