BEAUTY ADVISOR - ELIZABETH ARDEN
(2012-02 - 2012-12)
- Promote skincare products and provide professional advice to customers with appropriate product selection
- Maintain good rapport with customers
- Maintain cleanliness of the counter at all times
- Daily stock check and replenish retail stocks
- Achieve monthly sales target
- And ad-hoc duties as assigned
BEAUTY ADVISOR - SASA
(2013-03 - 2013-10)
- Performing sales of luxurious skin care and perfume products
- Provide effective sales service to customers
- To build and maintain relationship with customers
- Meeting company sales target
CUSTOMER SERVICE CONSULTANT - SHAKURA PIGMENTATION BEAUTY
(2013-10 - 2014-10)
- To handle walk-in and phone enquiries
- Telemarketing with sales target
- To provide excellent customer service to customers
- To manage cashier, front desk paper work and monetary transactions
- Stock inventory duties at the outlet
- Other ad-hoc administrative work assigned
BUSINESS DEVELOPMENT EXECUTIVE - FIRST COM SOLUTIONS PTE LTD
(2014-10 - 2015-04)
- To conduct cold-calling and all sales activities including preparation of sales proposals and presentations.
- Build and develop a long-term relationship with customers.
- To continuously look out for opportunities (business development) and areas for improvement
- To effectively meet (and exceed) targets as set by the company
CUSTOMER SERVICE CONSULTANT - NEW YORK SKIN SOLUTIONS PTE LTD
(2015-05 - 2016-08)
- To handle walk-in and phone enquiries
- Telemarketing with sales target
- To provide excellent customer service to customers
- To manage cashier, front desk paper work and monetary transactions
- Stock inventory duties at the outlet
- Other ad-hoc administrative work assigned
DIRECT SALES BANKING OFFICER - CITIBANK
(2016-07 - 2016-12)
- Handling of inbound/outbound calls on customers' enquiries
- Report to banking branch and roadshow events
- Cross selling of unsecured loan products
- To meet all set productivity targets required by the team manager.
- Maintain a good understanding of both business and customer's needs by constant follow up on customer request and feedback
- Ensure prompt follow up with customers when required by call of duty
SENIOR CUSTOMER SERVICE CONSULTANT - NEWYORK SKIN SOLUTIONS PTE LTD
(2016-12 - 2021-08)
- Handles incoming calls or inquiries from prospective customers or clients, assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Team leading, provide training for new staff.
- Telemarketing with sales target
- To provide excellent customer service to customers
- To manage cashier and front desk paperwork and monetary transactions
- stock inventory duties at the outlet
- Other adhoc administrative
IMMIGRATION CONSULTANT - SINGAPORE IMMIGRATION PARTNERS
(2021-08 - 2022-03)
- Calling leads daily to secure appointments for the week
- Closing prospects on the spot
- Responding to prospect's queries professionally and promptly
- Good interpersonal and communication skills
- Liaise and build strong rapport with new clients
AESTHETIC CONSULTANT - ETERNELLE V AESTHETIC CLINIC & MEDISPA
(2022-04 - 2024-04)
- Promoting the company's services and products to customers.
- Provide professional skin & body analysis and recommend suitable range of aesthetic treatments and products to customers
- Maintaining high service standards
- Exposure to a diverse range of aesthetic treatments for face, body, skin, slimming, hair removal etc
- Achieve and exceed sales targets
- Provide high standards of customer service, handle customers' enquiries, booking of appointment
AESTHETIC CONSULTANT - KELLY ORIENTAL AESTHETIC CLINIC & MEDISPA
(2024-04)
- Recommend services and treatments to patients, based on their needs and doctors' input.
- Follow up with patients on their treatments and remind them of their treatments
- Understand patient's skin conditions and skin concerns.
- Ensure customers' satisfaction is achieved and great hospitality.
- Work together with Management and Aesthetic Doctors to achieve company goals
- Monitor and evaluate ways to meet monthly outlet sales targets
- Provide administrative support such as scheduling appointments, maintaining accurate patient medical records, and cashiering.
- Maintain excellent after-sales relationships with customers.
- Provide advice on procedure downtime, pre-and post-care guide
- Work with management to come out with company strategies.
