Customer Service Agent - DHL
(2026-01)
- Handled high-volume inbound and outbound calls and emails
- Resolved customer queries efficiently, maintaining high satisfaction ratings and meeting performance targets
- Reduced call handling time by improving workflow efficiency
HR Executive - CP Residences
(2021-01 - 2025-12)
- Handle payroll, tax, claims, insurance, compensation and benefit matters
- End to end recruitment process, including work pass applications
- Facilitate onboarding for new hires and exit interviews
- Administer performance appraisal processes and develop performance improvement plans
- Handled employee relation issues with professionalism and confidentiality
- Supported HR projects to improve employee engagement and retention
- Develop HR policies and staff handbooks
Operations Specialist - Atome
(2020-01 - 2021-12)
- Business partner to BD/AM team to complete commercial agreement with merchants
- Integrate new merchants and conduct onsite trainings on products
- Design and monitor merchant operations campaigns and keep close collaboration with marketing team
- Preparation of monthly report and presentation slides
Sales Operations Executive - Eatigo
(2017-01 - 2020-12)
Support the sales team of 15 sales representatives to ensure the smooth onboarding of merchants on the platform
- Exceeded daily KPI of closing 100 customer and merchant cases
- Develop and monitor performance indicators
- Prepare and analyze sales reports, including sales review reports
- Conduct training for the sales team and new onboarded merchants
- Stay up-to-date with new product and feature launches
- Liaise with sales manager to develop sales strategies
Human Resources Officer - Marina Bay Sands
(2015-01 - 2017-12)
- Work with hiring managers to strategize recruitment campaigns
- Prepare reports for department and management's review
- Administer recruitment hub and handle walk-in candidates
- Planning, coordinating and executing of recruitment drives and events
- Hiring and onboarding new employees and conduct exit interviews
HR Executive - Singland
(2012-01 - 2015-12)
- Handle employee payroll, compensation and benefits
- Application / cancellation of employment passes, permits, etc.
- Coordinate training programs
- Ensure regulatory compliance with MOM law
- Created company's first online leave system
- Developed new employee manual
