Jescelin Poh

Extremely motivated to constantly develop my skills and grow professionally. I am confident that my experience, coupled with my drive and enthusiasm, would enable me to make a significant contribution to your organization.

Customer Service Agent - DHL

(2026-01)

• Handled high-volume inbound and outbound calls and emails
• Resolved customer queries efficiently, maintaining high satisfaction ratings and meeting performance targets
• Reduced call handling time by improving workflow efficiency

HR Executive - CP Residences

(2021-01 - 2025-12)

• Handle payroll, tax, claims, insurance, compensation and benefit matters
• End to end recruitment process, including work pass applications
• Facilitate onboarding for new hires and exit interviews
• Administer performance appraisal processes and develop performance improvement plans
• Handled employee relation issues with professionalism and confidentiality
• Supported HR projects to improve employee engagement and retention
• Develop HR policies and staff handbooks

Operations Specialist - Atome

(2020-01 - 2021-12)

• Business partner to BD/AM team to complete commercial agreement with merchants
• Integrate new merchants and conduct onsite trainings on products
• Design and monitor merchant operations campaigns and keep close collaboration with marketing team
• Preparation of monthly report and presentation slides

Sales Operations Executive - Eatigo

(2017-01 - 2020-12)

Support the sales team of 15 sales representatives to ensure the smooth onboarding of merchants on the platform

• Exceeded daily KPI of closing 100 customer and merchant cases
• Develop and monitor performance indicators
• Prepare and analyze sales reports, including sales review reports
• Conduct training for the sales team and new onboarded merchants
• Stay up-to-date with new product and feature launches
• Liaise with sales manager to develop sales strategies

Human Resources Officer - Marina Bay Sands

(2015-01 - 2017-12)

• Work with hiring managers to strategize recruitment campaigns
• Prepare reports for department and management's review
• Administer recruitment hub and handle walk-in candidates
• Planning, coordinating and executing of recruitment drives and events
• Hiring and onboarding new employees and conduct exit interviews

HR Executive - Singland

(2012-01 - 2015-12)

• Handle employee payroll, compensation and benefits
• Application / cancellation of employment passes, permits, etc.
• Coordinate training programs
• Ensure regulatory compliance with MOM law
• Created company's first online leave system
• Developed new employee manual

Bachelor - Marketing and Hospitality - Murdoch University (2010-01 - 2012-12)

Diploma - infocommunication - Temasek Polytechnic (2007-01 - 2010-12)