Jie Ying

Serve and introduce different Mooncakes to Customers Count daily stocks Ordering stocks

Promoter - Golden Moments Mooncake Fair

• Serve and introduce different Mooncakes to Customers
• Count daily stocks
• Ordering stocks
• Pack Mooncakes into boxes and bag for customers.

Promoter - Mei Xin Chinese New Year Fair

(2024-01 - 2024-02)

• Serve and introduce different goodies and Pastries
• Count daily stock
• Pack goodies and Pastries boxes for customers.

Statistics Executive - Maritime and Port Authority of Singapore

(2022-08 - 2023-08)

• Statistical support in survey operations project.
• Quality assurance of Data e.g., data checking and verification.
• Provide support in Data analysis and visualization.
• Engage with respondents from time to time for information and guidance.
• Collaborated with Team members to achieve high response rate
• Involved in the questionnaire design.
• Involved in the UAT phase for the Maritime Industry Survey Portal (MISP).
• Performed Ad-hoc tasks as assigned

Promoter - Mei Xin Mooncakes Fair

(2021-09 - 2021-09)

• Serve and introduce different mooncake flavors,
• Count daily stock
• Pack mooncake for customers

Human Resource Assistant - Khoo Teck Puat Hospital

(2018-07 - 2021-07)

• Involved in development and collection of ongoing data metrics for data management
• Extract data from source system
• Transform data to target system
• Load data into the target system
• Involved with the onboarding process by ensuring access rights are granted to respective staff based on their access level and providing help desk support to assist users.
• Portal Development – Conduct UAT testing on the HRIS internal portals to ensure internal processes are reflected accurately
• Development team members involved in all stages of solution development
• Requirement discussion and solution specification
• Understanding stakeholder requirements and resource limitations
• Unit and modular testing
• Conducted training for employees and roll out on internal portal and system
• Documentation
• Create user guide for internal portals and system
• Documented development and enhancement of feedback from internal stakeholders for potential internal systems
• Generate meeting minutes and tracking tasks list
• Conducted reference check on new hires
• Assisted manager in other ad-hoc duties
• Involved in the development and collection of ongoing data metrics for data management- Extract, transform, and load data into the system.
• Portal Development—Involved in all phases of solution development.
• Conducted training sessions for employees on the internal portals.
• Documentation: Create user guides and document the development and enhancement of feedback and meeting minutes.
• Conducted reference checks on new hires.

Assistant - Ministry of Health Holdings Pte Ltd

(2017-10 - 2018-02)

• Assisted management on data entry
• Administered Financial Assistance applications for needy families
• Liaised with applicants to update and follow up on the application process
• Supporting the team in scheduling interviews
• Ensured documents are filed and organized accordingly

Promoter - Freelance

(2014-05 - 2017-09)

Customer Relation Support - BSCH Home Appliances Pte Ltd

(2013-11 - 2014-04)

• Handled customer interaction using SAP from customer enquiring to after-sales support
• Maintained and updated data on customer information
• Liaised with contractors to follow up on services and repairs matters
• Assisted the sales team to resolve customer complaints through service recovery

Bachelor - Information Technology in Cyber Security and Forensics - Murdoch University (2023-05 - 2025-05)

Specialist Diploma - Data Science (Artificial Intelligence) - Singapore Polytechnic (2020-10 - 2021-09)

Diploma - Electronics, Computer & Communications Engineering - Nanyang Polytechnic (NYP) (2010-04 - 2013-06)