Jing Han Chu

Versatile business and technology professional with a Master's in Data Science, combining analytical expertise, business acumen, and hands-on experience in enterprise technology environments. Proven ability to analyze complex problems, streamline processes, and deliver data-driven solutions by bridging business objectives with technical capabilities. Experienced in stakeholder engagement, process optimization, automation, KPI analysis, and enterprise cloud technologies, with proficiency in Python, SQL, Power BI, and Microsoft 365 platforms.

A proactive and adaptable professional recognized for strong critical thinking, effective communication, and continuous learning, committed to creating measurable business value across business, technology, and data-driven initiatives.

Technical Support Engineer at Concentrix CVG Malaysia (2025-06 – Present)

• Coordinated stakeholder requirement analysis across enterprise cloud collaboration platforms to deliver scalable technical solutions aligned with business workflows.
• Investigated system logs and incident data to perform root cause analysis, improving troubleshooting accuracy and reducing recurring technical issues effectively.
• Supported compliance and security governance initiatives including Data Lifecycle Management and Information Protection across enterprise IT service environments.
• Developed workflow automation using Power Automate and bots to streamline service processes and reduce manual operational workload significantly across teams.
• Managed incident backlog prioritization and SLA compliance tracking, achieving zero aged cases beyond three days and improving resolution efficiency substantially.
• Collaborated with cross-functional teams including SEE, PTA, and PG groups to resolve escalated technical cases and ensure consistent service continuity delivery.

Tactical Sourcing Analyst at British American Tobacco (2024-04 – 2025-06)

• Facilitated business requirement gathering sessions and translated procurement needs into structured sourcing strategies across multi-market enterprise supply chain environments.
• Conducted advanced supplier and market data analysis to support cost optimization, vendor selection, and strategic procurement decision-making processes effectively.
• Led stakeholder engagement and vendor negotiation activities to ensure alignment between business objectives, sourcing strategies, and supplier capabilities globally.
• Co-developed AI-powered sourcing automation platform improving procurement workflow efficiency and reducing manual sourcing effort by approximately 20% operationally.
• Monitored sourcing KPIs and performance dashboards to enhance visibility, supplier evaluation accuracy, and data-driven procurement reporting across regions.
• Implemented continuous process improvement initiatives that reduced sourcing cycle time by approximately 25% and improved operational procurement efficiency significantly.

Process & Production Development Intern at Diyou Fibre (M) Sdn. Bhd (2023-01 – 2023-04)

• Performed production and operational data analysis to identify efficiency gaps, support decision-making, and improve manufacturing process performance outcomes.
• Conducted structured root cause analysis on production issues, contributing to corrective action implementation and improved operational stability and quality control.
• Monitored key performance indicators and collaborated with engineering teams to optimize production workflows, enhance consistency, and improve output quality metrics.

Master of Data Science in Data Science – Universiti Malaya (2024 – 2025)

Bachelor of Chemical Engineering with Honours in Chemical Engineering – Xiamen University Malaysia (2020 – 2024)