Jing Ying

Motivated and dependable support professional with experience in customer service, operations support, and administrative tasks. Proven ability to handle high volumes of data and customer interactions efficiently. Strong attention to detail and ability to work independently in fast-paced environments.

Retail Store Assistant - Uniqlo - Singapore

(2023-01 - 2025-09)

• Greeting customers with a warm 'Welcome to UNIQLO!', engaging actively with them, and delivering high-quality customer service.
• Assisting customers across touchpoints such as fitting rooms and cashiers, and providing product advice.
• Ensuring the store environment is clean, tidy, and well-stocked, with merchandised displays maintained per brand standards.

HR Admin - Lasidore Singapore - Singapore

(2022-12 - 2023-01)

• Employee Records Management: Maintain and update employee files, contracts, and HR documentation.
• Recruitment Support: Assist in hiring process, posting jobs, screening resumes, scheduling interviews, and onboarding.
• Payroll Assistance: Prepare and verify employee attendance and leave records.
• HR Policies: Ensure adherence to policies and handle basic HR queries.
• Training Coordination: Organize and track training programs and professional development.

Telesales - Citibank - Singapore

(2020-09 - 2022-11)

• Sold products and services by phone (scripted & unscripted).
• Handled appointment setting, order verification, and raising.
• Prepared orders and completed reports.
• Articulated well and managed customer rejections.
• Worked independently within assigned functions.

Sales Admin Support Assistant - Standard Chartered Bank - Singapore

(2017-01 - 2019-01)

• Contacted existing clients for cross-selling loan/credit card products.
• Managed customer correspondence related to card applications and info updates.
• Entered customer data into internal systems.
• Assisted with administrative tasks and case handling.
• Escalated cases to relevant departments and performed ad-hoc duties.

Office Skills - Office Skills - Simei ITE (2012-01 - 2014-01)

GCE 'O' Levels - English, Chinese, Physics, Chemistry, Social Studies, History Elective - Ping Yi Secondary School (2008-01 - 2011-12)

Primary School Leaving Examination - Bedok Green Primary School (2002-01 - 2007-12)