Customer Service Manager
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I was heavily focused on conflict management & last-mile customer interactions when complex issues arise. It helped improve the complaints rate by 12% and placed us within the contact ratio global benchmark. I've done the data analysis, & designed & conducted training sessions for new hires
Team lead dedicated to providing quality care for customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Experienced in conflict management.
Adept in customer service data analysis. Dedicated to identifying customer needs and delivering effective solutions beneficial to both the customers and the business. Excellent people management skills combined with an extensive knowledge of the customer service industry.
English proficient, hardworking, and ready to join my next team.
Bachelor of Science in Nursing at the Pontifical and Royal University of Santo Tomas, Manila, Philippines
JUNE 2007 — MARCH 2011
