Joel Tan

A highly self-motivated and results-driven professional with extensive experience in customs and trade compliance. Recognized for developing effective strategies to navigate complex customs regulations and global trade requirements, while fostering strong relationships with internal and external stakeholders at both regional and international levels. Demonstrates a proactive approach to managing compliance programs, consistently seeking innovative solutions to ensure regulatory adherence, mitigate risks, and optimize customs processes for both internal and external partners.

A proven problem solver who excels under pressure and tight deadlines, with a solid track record in successfully managing audits, investigations, and crisis situations. Brings creativity, teamwork, and leadership to every project, complemented by strong interpersonal, communication, analytical, and project management skills. Adept at multitasking and committed to continuous learning and advancing both personal and team performance in the evolving field of customs and trade compliance.

Regional Customs Brokerage and Trade Compliance Specialist, APAC & ME - GEODIS APAC (Holdings) Pte. Ltd. - Singapore

(2021-02 - 2026-05)

• Product Lead: Enhance and promote customs brokerage and trade compliance services as a product and establish best practices for customs brokerage excellence across 18 countries in APAC and the Middle East.
• Oversee and resolve any disruptions and issues in customs brokerage operations in the region, while advising external stakeholders on effective solutions.
• Maintain continuous communication and conduct reviews with customs managers in each market to standardize processes and ensure compliance, as well as for regional projects.
• Provide operational support to internal and external stakeholders in areas such as export control, customs compliance, HS code classification and valuation, and FTA applications.
• Offer trade compliance advisory services to customers on topics including FTA optimization, regional distribution strategies, duty recovery, and updates on new regulatory requirements and alerts.
• Perform constant data analysis and develop reports/dashboards to measure customs brokerage performance and identify potential areas for improvement across all APAC & ME markets.
• Analyse and evaluate all processes to ensure 100% customs compliance in APAC & ME region and track all pending action plans.
• Manage export controls measures and procedures in the APAC & ME region.
• Conduct on-site customs brokerage audits in the APAC & ME region.
• Enhance awareness of customs brokerage and trade compliance both internally and externally by providing training through workshops, developing e-learning content, newsletters, feasibility studies, and more.

Sales Development Representative - Event Bank - Singapore

(2020-02 - 2020-09)

• Prospecting potential new clients and convert into appointments in Singapore.
• Handled complex sales cycle and present the value of event software solutions to potential customers.
• Managed all assigned existing clients in Singapore with regards to renewal.
• Ensured all data is up-to-date and entered the CRM to better manage leads and opportunities for current and future reference.
• Involved in communicating with the Asia Pacific Team to review and improve sales strategy process for present and future opportunities.

Financial Consultant - Professional Investment Advisory (Singapore) Pte Ltd - Singapore

(2019-01 - 2019-12)

• Identified new prospects through cold-call and community outreach to expand business portfolio.
• Responsible for client's financial planning, providing high touch customer follow up & after sales service as well as on-time claims processing.
• Conducted Seminar talks/Focus group presentation about the outlook of financial markets.

Supply Chain Executive - Independent Purchasing Company Asia Pacific - Singapore

(2017-10 - 2018-11)

IPC Asia Pacific is an independent Subway® Franchisee owned and operated purchasing company

• Managed and oversee supply chain process for APAC region: Singapore, Malaysia, Thailand, Philippines, Hong Kong and Taiwan, ensuring high level support for the Subway business.
• Investigate and resolved complex inventory, logistics and quality issues that was flagged and assigned from respective countries, ensuring no stock-out issue at client's end.
• Continuous communication and coordination between suppliers, third-party logistics, SUBWAY® marketing team and franchisees, to ensure business plans are aligned and run accordingly.
• Analysing sales trends and demand planning for ensuring supply continuity to fully support Subway business.
• Constant analysing and evaluating each markets' suppliers and 3rd party logistics performance, to reduce total operational cost and increase overall efficiency.

Operation Executive - ST Logistics Pte Ltd - Taiwan

(2013-08 - 2014-12)

• Based in Taiwan to set-up and implement a new Third-party Vendor-Managed Inventory (VMI) for medical supplies.
• Took full responsibilities of maintaining agreed inventory level for client's warehouse, with more than 200 SKUs.
• Closely worked together with client to provide professional recommendations and tailoring solutions to suit clients' needs, developing new services and providing new medical product supplies, ensuring high level of customer satisfaction.
• Constant monitoring and analysing weekly usage trend by comparing with forecast and actual usage of medical supplies to understand client's demand, ensuring no stock-out issue.

Bachelor of Business - Logistics and Supply Chain Management - Royal Melbourne Institute of Technology (2015-01 - 2017-02)

Ngee Ann Polytechnic