Joey Chin

Executive with a proven track record in hospitality and retail, skilled in guest relations, events management, marketing, customer loyalty, partnerships, revenue management, and strategic planning. My commitment to exceptional customer service drives me to go above and beyond to exceed customer expectations and drive revenue growth. I'm eager to bring my skills and experience to a new team, where I can collaborate to deliver exceptional results.

JAN 2022 – OCT 2022

Station Manager | Chevron | Chevron Singapore Pte Ltd (Caltex)

• Implemented sales-driving actions, analyzed sales and inventory levels to drive station P&L and sales performance, while managing expenses, controlling costs, and initiating innovation and productivity initiatives.
• Operated as a liaison between headquarters directives and the store to ensure seamless customer experience.
• Oversaw accurate and efficient processing of customer sales in-store and online.
• Conducted regular stock takes, managed stock ordering, and handled manpower and operational planning.
• Managed human resources functions for the store, including staffing decisions, performance evaluations, and payroll administration for both employees and third-party staff.
• Participated in various work group meetings and ensured adherence to government guidelines.

OCT 2017 – OCT 2021

Reservations Executive | Pan Pacific Hotels Group |

Pan Pacific Service Suites Orchard, Singapore

• Managed guest reservations, maximized revenue by up-selling, and optimized room inventory.
• Managed OTA partnerships, GDS rates, inventory, and revenue management.
• Managed finance and payment operations and ensured the accuracy of client profiles, bookings, and invoices.
• Led the implementation of Infor Hotel Management Systems and SOPs.
• Prepared and managed monthly sales, marketing reports, and special projects for the General Manager, Director of Sales, and Revenue Manager.

JUL 2017 – OCT 2017

Reservations Executive | Newfort Hospitality Management | Oakwood Studios Singapore

• Managed guest reservations, maximized room revenue by up-selling, and monitored room inventory.
• Managed reservations system data and performed cashiering duties.
• Managed monthly sales, marketing reports, and special projects for the General Manager, Director of Sales, and Front Office Manager.

JUN 2016 – JUN 2017

Guest Relations Executive | Harry’s International Pte Ltd | The Club Hotel

• Oversaw Front Desk, Café and Lobby activities and assisted with the implementation of Front Desk SOPs.
• Managed new guest reservations, check-ins, check-outs and handling of special requests
• Oversaw housekeeping services, including the control of stock and linen.
• Ensured safety, security, and loss control policies were implemented and managed effectively.
• Performed Concierge and cashiering duties as required.
• Managed monthly sales, marketing reports, and special projects for the Hotel Manager and Guest Relations Managers.

SEP 2010 – MAR 2016

Assistant Marketing Manager | Citibank Singapore Ltd

• Oversaw Citibank's loyalty programs, driving new acquisition, gifting and events for Citibank, Citigold, and Citigold Private Banking customers
• Managed the Citibank International Personal Bank Member Rewards website and Intranet.
• Planned and delivered investment-related and market research eDMs to key clients
• Managed procurement of client and corporate gifts, including inventory, vendor liaison, and invoicing
• Lead loyalty marketing programs with gift incentives
• Managed loyalty and networking events for Citibank, Citigold, and Citigold Private Banking customers.
• Crafted corporate notifications for key clients.

Bachelor of Arts (BA) focused in Mass Communication/Media Studies from Oklahoma City University.