Operations & Customer Success Leader
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I grew up in a small town in the Northeastern United States. My parents are both retired teachers, which has influenced my professional career. Travel has been ingrained in my life from an early age. I have moved throughout the United States following career opportunities and personal interests - from Miami to Chicago, then to Austin. My wife's company relocated us to Singapore about 10 months ago, and I am looking for my next opportunity.
Results-driven Operations and Strategy Manager with over 10 years of experience leading performance improvement initiatives, customer acquisition operations, and quality assurance programs. Proven ability to design and implement process enhancements that optimize acquisition workflows, improve service delivery, and drive measurable growth. Strong analytical thinker skilled in stakeholder management, KPI monitoring, and data-driven decision-making — with a focus on aligning operational efficiency to strategic business goals.
Master's Degree in Business Administration with a Specialization in Data Analytics from Louisiana State University
