Joshua Chew

Masters graduate in Management of Information Systems and Digital Innovation from the University of Warwick. I have also graduated with a Bachelors of Arts in Business Management from the University of Exeter

• In charge of servicing APAC client accounts which encompass analysing issues and technical changes to processing systems and communicating the solutions to clients.
• Improved and streamlined client account invoice flow by 80%.
• Analyse complex and large amount of shipment invoice data.
• Responsible for technical queries resolutions that can include data import & validation, GPC x12 structure & mapping, rate and match audit issues and EDI+ matching and uploading issues
• Delivered onboarding projects for APAC carriers onto the platform, by gathering IT and business requirements and liaising with the internal IT development team based in USA.
• Involved in internal business process improvements that utilises SQL and excel business logic

Warwick Business School, UK October 2018

MSc Management of Information Systems and Digital Innovation (Second upper class)

Modules: Digital business strategy, Knowledge, work and Innovation, Data & Business intelligence, Digital marketing, Enterprise Information systems, Open Innovation, Digital business and workplace technologies