Joy Tan

I enjoy building relationships with clients and find fulfilment in allowing my clients to derive value from the product that they are using.

• Successfully managed a large number of accounts, maintaining high levels of customer engagement and satisfaction.
• Responsible for leading the client onboarding process, from initial contact to full implementation.
• Proactively identifying and resolving client issues, providing outstanding customer service and building a strong rapport with clients.
• Translating customer feedback and pain points into product development and issue resolution.
• Proactively reaching out to clients to minimize churn risk, resulting in over 80% customer usage.

Bachelors of Science (Hons) at Nanyang Technological University

Year 2018 to 2022

GPA: 4.2/5