AVIATION
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Experienced Duty Manager with a strong background in luxury hospitality and airport/airline operations. Skilled in leading front-line teams, ensuring seamless guest/passenger experience, resolving escalations, and maintaining high service standards in fast-paced, high-pressure environments. Proven ability to manage operations, safety compliance, VIP services, and customer satisfaction in both hotel and aviation sectors.
Aviation Officer - Certis Cisco Changi Airport Terminal 2 - Singapore
(2025-11)
In my previous roles within luxury hotel operations and airport security environments, including frontline responsibilities with Certis, I developed a strong foundation in managing fast-paced, high-pressure situations while maintaining professionalism and attention to detail. My experience includes handling guest/passenger relations, resolving complaints, coordinating with multiple departments, and ensuring smooth day-to-day operations.
Account Manager - Cargo Changi Airport - Singapore
(2025-01 - 2025-10)
An Account Manager is a professional responsible for managing relationships between a company and its clients, ensuring customer satisfaction while driving sales, retention, and growth. An Account Manager – Cargo is responsible for managing key client accounts in air freight and logistics operations, ensuring smooth shipment movement, customer satisfaction, and revenue growth. The role bridges customers and internal operations such as cargo handling, airline coordination, and ground logistics.
Duty Manager - Cathay Pacific Changi Airport Terminal 4 - Singapore
(2022-01 - 2024-12)
A Duty Manager at Cathay Pacific is a senior operational role focused on keeping airport/lounge services running smoothly during a shift, especially when things are busy/disrupted. Depending on the department (airport operations, lounges, cargo, etc.), the person who oversees flight handling during a shift. on-shift operational leader at the airport or service area, making sure passengers receive safe, efficient, and high-quality service.
Management and Operations with Digital transformation (business-focused AI) - Singapore Management University (2026)
