Junaid Jd

Production Support and FS Analyst with 5 years of experience in enterprise IT operations, application support, Linux systems administration, and IT service management. Experienced in supporting business-critical production and UAT environments, handling Incident, Service Request, Problem, and Change Request Management, and working with ITIL-based tools and processes. Hands-on experience with ServiceNow, GAM (General Access Management), user access management, OS patching, service management, and DC/DR drills.

Currently working with TCS BaNCS and supporting international financial-services clients, including Vanguard Wealth Management, Vanguard Brokerage, ABN AMRO, BNS (Bank of Scotia), and Sumitomo Mitsui.

Linux Systems Administration – TATA Communications at Tata Consultancy Services (TCS) (2021-01 – 2025-11)

• Administered and supported Linux servers in enterprise production and support environments, ensuring stable day-to-day operations and timely resolution of operational issues.
• Performed service management activities, monitoring service status and coordinating required actions with relevant support teams.
• Managed user requests and user lifecycle activities, including user creation, modification, access-related requests and operational follow-up.
• Handled user access management using PAM tools and enterprise access-control processes, supporting controlled and secure privileged access.
• Performed OS patching activities in accordance with planned maintenance windows, operational procedures and change-management requirements.
• Participated in scheduled Data Center/ Disaster Recovery (DC/DR) drills, coordinating activities and ensuring timely completion of assigned operational tasks.
• Handled Incident Management and Service Request Management, prioritizing issues, coordinating with resolver groups and following ITSM procedures through closure.
• Supported problem identification and troubleshooting by analysing system behaviour, logs and operational information and coordinating with relevant technical teams.
• Coordinated with stakeholders and support teams for production issues, maintenance activities, access requests and other operational requirements.
• Used ITSM processes and tools to maintain ticket updates, follow SLAs, document actions and ensure process compliance.

FS Analyst – TCS BaNCS FS at Tata Consultancy Services (TCS) (2021-01 – Present)

Currently working as an FS Analyst in TCS BaNCS, providing application and operational support for financial-services environments.

• Work with international clients and banking/financial-services stakeholders including Vanguard Wealth Management, Vanguard Brokerage, ABN AMRO, BNS (Bank of Scotia) and Sumitomo Mitsui.
• Monitor operational activities and support production and UAT environments, coordinating with internal teams and client stakeholders for timely issue resolution.
• Hands-on experience in Incident Management, Service Request Management, Problem Management and Change Request Management within an ITIL-aligned support environment.
• Use ServiceNow for incident, service request, change and other ITSM ticket-management activities, including tracking, updates, coordination and closure.
• Work with GAM (General Access Management) for access-related activities and user access requests, ensuring requests are handled through defined authorization and operational processes.
• Perform SQL-based checks and validations where required for application/support investigations and coordinate findings with relevant teams.
• Participate in production support, operational coordination, client communication and cross-team troubleshooting activities.
• Maintain adherence to defined operational processes, SLAs, change controls and support procedures while working on business-critical financial applications.

Master of Science in Information Technology in Information Technology

Bachelor of Science in Computer Science in Computer Science

Higher Secondary Certificate

Secondary School Certificate