Kai Qi Koh

Graduated with Joint Honours in Sociology and Philosophy (BSc) with strong analytical, critical thinking, and stakeholder engagement skills developed through academic research and collaborative projects. A highly organised and adaptable individual eager to apply these skills in a graduate role while contributing to organisational success and continuing to grow professionally.

Customer Service Officer - Central Provident Fund Singapore - Singapore

(2024-06 - 2024-07)

• Provided personalised service to manage CPF members' inquiries on CPF schemes and services.
• Developed and implemented solutions for members facing funding issues for government housing, including writing appeals for access to retirement funds.
• Assisted members in receiving funds from government support schemes, offering referrals to alternative schemes when necessary.
• Informed members about eligibility actions, such as income tax filing, to qualify for support.
• Demonstrated patience and empathy, particularly towards older or emotionally distressed members requiring more detailed explanations.
• Utilised creativity to devise personalised solutions for diverse member needs.

Bachelor of Science - Joint School of Sociology and Philosophy - University of Bristol (2022 - 2025)

Foundation degree - Social Sciences Foundation Programme - Bellerbys College (2021 - 2022)

Business Management - Nanyang Polytechnics (2020 - 2021)

GCE O Level - Cedar Girls' Secondary School (2016 - 2019)