Kasturi Quaintrelle

Reason of Leaving: Cover maternity Staff

Clinic Assistant - MY FAMILY CLINIC

(2026-02 - 2026-10)

Reason of Leaving: Cover maternity Staff

• Patient registration: Welcome patients, check identification, and update electronic medical records (EMR) or clinic systems.
• Appointment scheduling: Manage bookings, rescheduling, walk-in requests, and reminder calls.
• Communication: Answer phone calls, reply to emails, and handle general patient enquiries.
• Cashiering: Process payments for consultations, procedures, and medication.
• Claims processing: Handle government and insurance schemes such as CHAS, MediSave, TPA, and private corporate panels.
• Medication dispensing: Hand out pre-packed or prescribed medications under doctor instructions and monitor drug stock inventory.
• Chaperoning: Provide chaperone support during physical examinations or procedures.
• Housekeeping & safety: Maintain clinic hygiene, sanitize rooms, and track medical supply stock.

Preschool Teacher - PCF Sparkle tots - Singapore

(2024-09 - 2025-12)

• Routine Caregiving Approaches: Implement learning materials and care routines aligned with Singapore's Early Years Development Framework (EYDF).
• Safe Environments: Create developmentally appropriate, nurturing, and quality learning environments.
• Documentation: Track, observe, and document each infant’s daily milestones, learning, and developmental progress.
• Responsive Interactions: Apply strategies to build respectful, responsive, and reciprocal relationships with infants and toddlers.
• Health and Hygiene: Strictly apply health, safety, nutritional, and hygiene standards and procedures (e.g., milk feeding, diaper changing, nap time safety).
• Routine Caregiving
• Care Assessments: Conduct routine caregiving assessments and provide input/improvements under the guidance of a Senior Infant Educator.
• Daily Care: Handle feeding, bathing, sleeping routines, and comfort measures in line with centre standards.
• Stakeholder and Family Partnerships
• Parent Communication: Build rapport with parents, share daily updates, and ensure continuity of care and learning between home and the centre.
• Community/Outreach: Assist colleagues in executing family-centric programs, outreach activities, or collaborative community projects.

Administrative Assistant - Jurong Penjuru, Singapore

(2023-09 - 2023-11)

• Document Processing: Prepare and process inbound and outbound paperwork, including delivery orders (DO), invoices, goods receiving records (GRR), and packing lists.
• System & Data Entry: Enter and update stock movements, inventory records, and shipment statuses into the company's Warehouse Management System (WMS) or spreadsheets.
• Communication & Coordination: Liaise with drivers, suppliers, customers, and internal logistics/purchasing teams to track deliveries, confirm collection times, and resolve order discrepancies.

Security Officer - RAS Security Officers - Singapore

(2022-12 - 2023-08)

Reason of leaving Unable to Commit 12 Hours Job

• Access and Egress Control: Check identity passes, issue visitor or contractor badges, and regulate entry or exit points at buildings, industrial sites, or transit stations.
• Screening: Inspect bags, personnel, and vehicles using physical checks, metal detectors, x-ray machines, or explosive detectors.
• Patrolling and Guarding: Conduct foot or vehicle patrols, check doors and windows, and carry out routine clocking or area inspections.
• Incident & Emergency Response: Handle alarm activations, unattended items, unauthorized intrusions, medical situations, or fire evacuations, and write official incident reports.
• Surveillance & Monitoring: Watch closed-circuit television (CCTV) feeds and operate security or fire command centers.
• Customer Service & Public Assistance: Provide directions, answer visitor inquiries, and help maintain crowd control.

Patient Service Associate - National University Hospital (NUH) - Singapore

(2019-08 - 2022-06)

3 years contract Reason Of Leaving is a Contract Base

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Patient Service Associate - Singapore General Hospital (SGH) - Singapore

(2016-01 - 2019-06)

3 years contract Reason Of Leaving is a Contract Base

• 1. Patient Registration & Admissions
• Frontline Intake: Verify patient identities using NRIC, birth certificates, or work passes, and process daily registrations for specialist clinics, emergency departments, or ward admissions.
• Data Verification: Access multiple hospital databases to key in, update, and maintain accurate patient information, records, and next-of-kin details.
• Visitor Management: At Visitor Registration Counters (VRC), verify identities of ward visitors, explain hospital visiting hours/policies, issue entry passes, and assist with automated visitor registration kiosks.
• 2. Financial Counselling & Cashiering
• Financial Advising: Explain estimated clinic charges, surgery costs, ward classes, and available government subsidies, grants, or payment schemes (such as MediSave/MediShield Life) to patients and caregivers.
• Billing & Payment: Process invoices, collect deposits, and handle daily payments via cash, NETS, credit cards, or guide patients on digital payments via HealthHub.
• Counter Closing: Perform accurate reconciliation of cash collected and complete payment reports at the end of the operating shift.
• 3. Appointment Scheduling & Coordination
• Resource Allocation: Schedule, reschedule, or bundle follow-up outpatient appointments, diagnostic scans, and day surgeries to maximize convenience for the patient.
• 4. Clinic Operations & Support
• Daily Readiness: Prepare the clinic or counter area before opening and manage orderly handovers during shift changes
• Enquiry Management: Attend to public queries clearly and calmly, whether face-to-face, over the phone, or via corporate emails, providing accurate wayfinding directions around the sprawling SGH Outram campus

PSLE - Xingnan Primary School (2008 - 2011)

O-Level - Hong Kah Secondary School (2012 - 2015)