Kavsalya 1997

Dedicated Guest Relations Officer with over 4 year of experience delivering exceptional customer service in the hospitality industry. Proven expertise in complaint resolution, communication, and teamwork, consistently maintaining high service standards to enhance guest satisfaction. Fluent in English, Bahasa Malaysia, and Tamil, with strong problem-solving and time management skills.

Guest Relations Officer at Capri by Fraser China Square (2022-06 – Present)

• Deliver exceptional guest service from arrival to departure.
• Handle guest enquiries, feedback and complaints professionally.
• Coordinate with Front Office, Housekeeping, Engineering and F&B to ensure seamless operations.
• Manage special requests and provide personalised hospitality.
• Maintain high service standards and guest satisfaction.

Private Nurse at PNC Nursing (2021-02 – 2022-06)

• Provided home nursing care and monitored patients' vital signs.
• Performed wound care, documentation and daily patient assessments.
• Assisted patients with activities of daily living.

Price Integrity Associate at Tesco (2019-04 – 2019-12)

• Maintained pricing accuracy and promotional compliance.

Senior Trainee at Boston Scientific Medical Devices (2018-03 – 2019-03)

• Completed overseas manufacturing training and supported quality production.

Telemarketing (Part-time) at Maxis Telecommunications (2017-01 – 2017-12)

• Promoted products, advised customers and achieved sales targets.

Diploma in Enforcement Management – Syuen College

SPM – SMK Simpang Pulai