Kenny Wee

10+ years of experience in Help Desk Technical Support, leveraging expertise to promote sustained non-inflationary economic growth and sound progressive financial centre. Provide robust modelling and reporting to facilitate Regulatory & Supervisory Framework. Strong analytical skills supporting business operations through analysis of key performance indicators and trends.

Consensus-driven communicator liaising across business units. Rapidly adapt to new technologies with expertise in MAS and Financial Stability.

Admin Temp Staff - Defence Science and Technology Agency (DSTA) - Singapore

(2025-09)

My duties and responsibilities include are not restricted to the following:

• Assist in packing, sorting, shifting of Files/boxes for review and destruction.
• Document destruction including shredding and documentation.
• Data-entry and record updating. Also, scanning of documents via CMI System.
• Digitisation and e-Filing of documents.
• Ad-hoc administration duties as assigned by supervisor.

Temp Staff - MOE, HR Solutions Capabilities Division - Singapore

(2024-09 - 2024-12)

Responsibilities / Duties with MOE

• Work with Supervisor to plan and organise the daily packing activities of Physical Yearly Appraisal after data entry.
• Transfer of physical source document from Cabinet to temporary location, then into carton boxes.
• Prepare Packing List for Document Files packed in each and every carton boxes.
• Label, seal and stack the cartons in orderly manner ready for pickup by Trusted Hub to Vital for safekeeping.
• Physical Documents with File means Personal File belongs to Educator Officer (P-File for EO)

Residents' Committee Manager - People's Association (PA) - Singapore

(2023-05 - 2024-04)

Assist the assigned RN in widening outreach and deepening engagement with residents and thereby, building social capital and to achieve an active community. Based at RN centre(s), the Manager operates the centre and works closely with RN to handle enquiries from members of the public, collection of course/activity fees and assist in other administrative roles. Keep abreast of all activities, courses and events organised or to be organised by the assigned RN or any other local matters to ensure the smooth operation of the RN.

• Assist to provide information and handle enquiries from residents and general public on the programmes and services provided by the assigned RNs.
• Assist to promote and market RN membership scheme/activities/courses/events to residents through social media and other new strategies, besides existing channels.
• Support RN to form and develop Interest Groups, plan and organise activities and courses.
• Assist to gather residents' feedback and needs on RN programmes.
• Assist RNs in handling accounting/book-keeping of RN accounts like collection of fees, issuing of receipts, preparations of monthly statements of account etc.
• Assist to ensure that all RNs' publicity materials, application forms and tickets for RN Programmes are available to the public.
• Ensures that confidential documents and reference materials are securely kept and not openly displayed to the public.
• Ensures that all RN posters on notice boards and banners in the estates are up-to-date and presentable.
• Have a good understanding of RN Rules and Regulations.
• Work with RN to ensure that RN Centre is operational at all times during its opening hours.
• Meet PA Service Standards at all times and assumes any other duties as assigned by CO and RN.
• Performs administrative duties (such as filing, typing, posters designing and despatch of minutes and circulars to GROs) to support the functioning of RN.
• Attends to requests or enquiries of grassroots leaders and residents when necessary.
• Liaises with grassroots leaders and reminds members to attend important meetings and functions.
• Work with RN to plan and prepare publicity materials on RN programmes like house visits, floor/block parties, block dialogues, street parties etc.
• Provide RN progress updates as and when required to RN, CO or PA HQ.
• Participates and achieves EXCEL targets on Training and Work Improvement Teams.
• Participates in projects assigned by CO and PA HQ.
• Maintain RN Facebook website or other online outreach channels.

Admin Assistant - MOE, HQ Services Branch/Records Management - Singapore

(2022-11 - 2023-01)

Review, formulate and implementation record management and registry services operational Policies and processes in support of MOE HQ's evolving organisational needs.

Temp Staff - MOE, HR Solutions Capabilities Division - Singapore

(2021-12 - 2022-09)

Responsibilities / Duties with MOE

• Work with Supervisor to plan and organise the daily packing activities of Physical Files
• Transfer of physical files from Compactus to temporary location, then into carton boxes
• Prepare packing list for files packed in each and every carton
• Label, seal and stack the cartons in orderly manner ready for pickup by Trusted Hub
• Physical File means Personal File belongs to Educator Officer (P-File for EO)

Application Verifier - Singapore Technologies Engineering Ltd (ST Electronics) - Singapore

(2021-07 - 2021-09)

Responsibilities / Duties with MSF

• To perform registration for LPA.
• Updating data into System.
• Scanning of LPA applications.
• Filing of Original copies of LPA.
• Preparing for safe keeping at Vendors premises after completion.

Admin Temp Staff - Defence Science and Technology Agency (DSTA) - Singapore

(2020-06 - 2021-06)

• Assist in packing, sorting, shifting of files/boxes for review and destruction.
• Document destruction – including shredding and documentation.
• Data-entry and record updating.
• Digitisation and e-filing of documents.
• Document despatch and support of official functions for the Admin-cum Driver post.
• Ad-hoc administration duties as assigned by supervisor.

Contract IT Administrator - National Environment Agency (NEA) - Singapore

(2019-02 - 2020-01)

Temporary IT Administrator with NEA HQ

• Invoice checking and verifications
• Update contract register to track contracts
• Coordinate with users, vendors and technical support on the request for returns of temporary loan of laptops, desktops, thumb drives and computer accessories
• Coordinate with users, vendors and technical support on the request for issuance of temporary loan of laptops, desktops, thumb drives and computer accessories
• Inventory updates on excel and updates on future Enterprise Asset Management System (EAMS); Data transfer from excel to EAMS
• Plan and conduct 1-time physical inventory checks at all sites (26 sites of about 50 departments) for laptops, desktops, monitors, thumb drives
• Plan and conduct routine physical inventory checks (26 sites of about 50 departments)
• Coordinate with Users and Finance Department (FD) to conduct the annual Asset Physical Sighting.

Office Data Processing Clerk - Ministry of Trade & Industry, Dept of Statistics (DOS) - Singapore

(2018-04 - 2018-11)

• Office Data Processing – Scan and file survey returns.
• Check the scanned expenditure recording booklets and survey returns for completeness and consistency with the help of the Household Expenditure Survey (HES) system.
• Enter the details and assign codes via the HES system.
• Contact field supervisors, field interviewers and respondents for clarification, where necessary.
• Perform checks on editing and coding.

Senior IT Helpdesk Technical Support Assistant - Monetary Authority of Singapore (MAS) - Singapore

(1997-04 - 2017-11)

Assisted in IT Helpdesk Support e.g. answering inquiry for Banks / Financial Institution (FI) for MASNET service. Log cases, provide first-call resolutions, and escalate cases to 2 Support where necessary. Performed ID Operations for the staff pass provision and de-provision and amendments to MAS staff card profiles at Certis CISCO.

Ensured new staff get their staff pass on their first day of work and return their staff pass by their last day of service in MAS. Reconciled and accounted for the month-end billing from Certis CISCO, including preparing the monthly billing report for Certis CISCO.

• Migration of MASNET website into new platform (imasnet).
• To create new joiners' user IDs.
• Liaise with CERTIS CICSO Team for the operations relating to the staff pass replacement exercise.

Bank Officer (Support Operations) - CitiBank N.A. Singapore - Singapore

(1994-09 - 1997-03)

• Performed customers deposit in cash / Bank cheques.
• Processed VISA Cards / Credit Cards Payment.
• Handled customer over the telephone answering inquiry and collecting overdue payment.
• Assisted in batching and cheques clearing at Back End Office.
• Administered e.g. mailing out customers' report, filing report.

Senior Control Cle - Banking Computer Services Pte Ltd (BCS) - Singapore

(1984-06 - 1994-08)