Kerol Hsieh
Sales Associate
Singapore0Member since October 30, 2021
Visual merchandisingCustomer serviceSalesProduct knowledge
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About
Category in charge: Administrative
Experience
Sales Associate - Diamond2
(2025-01)
Category in charge: Administrative
- Creating brand awareness by sharing and educate walk-ins on lab grown diamonds
- Follow up and build rapport with leads, converting them to customer
- Provide good customer service
Digital Marketing Ambassador - Firstcom Academy
(2024-08 - 2024-12)
- Guide customers to perform transaction online
- Assist customers with general product enquires and form fillings
- Administratives duties of filing, scanning of documents, documents checking
- Attend to corporate account customer in relates or non relate sales
- Perform duties of service support officer
Senior Client Ambassador - BALENCIAGA Ptd Ltd
(2023-10 - 2024-08)
Category in charge: Women's Ready to Wear
- Take ownership for individual productivity and utilizes resources effectively to impact individual productivity
- Tailor approach to different customer by reading cues
- Establish regular contacts with existing and potential clients, build long term relationships with clients, such as loyalty program
- Keep customers informed on new products or event upcoming
- Transfer/receiving stocks from other boutiques
- Works with team effectively and enthusiastically, conveying energy and motivation, being a reliable partner
- Responsible for daily store operation
Sales Associate - CELINE Ptd Ltd
(2021-11 - 2023-08)
Category in charge: Visual merchandising / Small leather goods/ Documents
- Communicate with customers, identified and analysed customer needs, processed transactions
- Drive individual KPI goals by cross and up-selling of products, building relationships with the clients and discover new opportunities with potential client
- Maintained and assist with visual merchandising on shop floor, observe stocks flow and participated in weekly report with the store manager
- Working closely with visual merchandising manager and department manager on store display
- Weekly sharing with the team on different category highlight
- Transfer/receiving stocks from other boutiques including overseas and arranging delivery on a weekly basis
- Working with and guiding new team member on weekly cycle count
- Drafting catalog for new collection launch in order to re-invite regular clients and achieving trunk show target
- Proactively engage in mix and match activities, sharing product knowledge and styling
Fashion Advisor - CHANEL Ptd Ltd
(2016-12 - 2021-09)
Category in charge: Visual merchandising (2017-2021), Ready To Wear (2016-2017)
- Daily VM display touch up and maintained the shop floor
- Clientelle ranged from walk-ins to VIC with respectful treatment and great customer service
- Perform various administrative functions to maintain and update clientele
- Replied a high volume of messages daily
- Develop and maintain thorough product knowledge to enhance and improve
- Create desire and build the Chanel Dream by storytelling heritage and modernity, product craftsmanship
- Propose a unique styling advice to each client
- Prepare a personalised wardrobe for client
- Entertain clients on fashion and trends
- Building a true and deep understanding of your client's personality, style and lifestyle
- Sharing knowledge and experience on fashion and style
- Monthly overnight VM display change
- Preplan on boutique visual display for new collection launch or event
- Gather feedbacks and products sell through to develop the knowledge of the market
- Propose new display to push current trends or key category in order to optimise business performance
Sales Associate - DOLCE & GABANNA
(2015-12 - 2016-12)
Category in charge: Donna Ready to wear
- Exceeded targeted sales goals monthly
- Groomed 3 VIP whom one successfully went to Hongkong for an Haute Couture Event
- Manage and plan visual merchandising display for weekly change according to guidelines
Sales Associate - DIOR
(2013-01 - 2015-12)
- Experienced in Mens, Ladies and Baby fashion
- Building client relationship and going the extra mile in customer service
- Understanding client's need and proposing the suitable product
- Selling gesture and ceremony in luxury retail
Education
Diploma - Fashion Design and Marketing
Skills
Sales Associate
