Know Young Kwon

Commercially minded Korean-English bilingual professional with 3+ years' experience in global enterprise operations and client-facing environments. Strong analytical and stakeholder management skills, with exposure to cross-border coordination and data-driven decision support. Highly motivated to build a career in maritime and trade broking, leveraging financial acumen, market research capability, and relationship-building strengths to support complex international transactions.

SME - Store & Enterprise Helpdesk at Cognizant (2022-11 – 2026-02)

Acted as Subject Matter Expert for Nike Store & Enterprise Helpdesk operations

• Acted as Subject Matter Expert for Nike Store & Enterprise Helpdesk operations, providing guidance on complex cases, escalations, and decision-making across Korean team
• Reviewed high-risk or ambiguous cases, validated data across systems, and ensured adherence to operational guidelines and SLA requirements
• Drove service quality improvement by identifying recurring operational issues, recommending corrective actions, and contributing to SOP and knowledge base enhancements
• Trained and onboarded new hires, providing process walkthroughs, system training, and ongoing mentoring to ensure smooth transition into operational readiness and SLA adherence

Enterprise Engagement Analyst at Industry Platform (2022-06 – 2022-08)

Managed regular engagements with enterprise and government stakeholders

• Managed regular engagements with enterprise and government stakeholders, identifying engagement opportunities and gathering market intelligence to support program development
• Supported enterprise engagement programs by coordinating with more than 100 senior stakeholders across Southeast Asia and assisting in executive-level events
• Conducted structured market research and prepared internal reports to support program planning and stakeholder engagement

Business Development and Marketing Intern at Cysense (2021-06 – 2021-12)

Business development and marketing support roles

• Generated leads using Hubspot, Apollo, and LinkedIn, supporting pipeline development and targeted outreach initiatives
• Assisted customer-focused content creation and retargeting activities for customer acquisition
• Supported go-to-market planning by collecting insights on pricing, distribution, and client needs

Marketing and University Alliances Intern at SAP (2020-01 – 2020-07)

Marketing and university alliances support

• Supported APJ regional teams through data analysis, reporting optimization, and market research
• Improved internal reporting efficiency and data visibility for alliance planning and decision-making

Bachelor of Business Administration, Honours (Distinction) in Marketing – National University of Singapore (NUS) (2018-08 – 2022-01)