Senior HR & Office Manager - TECHNOPROBE ASIA PTE LTD - Singapore
(2025-02 - 2026-02)
Human Resources Leadership and Office & Administrative Management
- Directed payroll operations for 150+ employees with zero errors, ensuring full compliance with local labor laws, Audit, ISO standards, and RBA guidelines.
- Designed and implemented HR frameworks aligned with HQ directives, improving organizational efficiency and workforce planning accuracy by 20%.
- Resolved grievances and employee demands, reducing conflict cases by 35% and strengthening trust between staff and management.
- Spearheaded recruitment campaigns that cut time-to-hire by 25% and boosted retention rates through targeted engagement programs.
- Streamlined transition processes, achieving a 95% satisfaction score from new hires during onboarding surveys.
- Launched recognition and engagement initiatives that reduced turnover by 18% year-over-year.
- Introduced leadership development programs, resulting in 40% of mid-level managers promoted internally.
- Implemented KPI-driven appraisal cycles, increasing goal completion rates by 30%.
- Conducted market benchmarking, ensuring competitive packages and improving offer acceptance rates by 22%.
- Optimized SAP SuccessFactors and HRIS platforms, reducing administrative workload by 15%.
- Managed relocation, housing, and work pass applications for expatriates, ensuring 100% compliance with international labor laws.
- Mentored HR team members, enhancing productivity and achieving a 90% internal satisfaction rating.
- Directed office operations, space planning, and renovations, ensuring compliance with workplace safety regulations.
- Established document control systems and streamlined workflows, cutting administrative processing time by 20%.
- Negotiated vendor contracts, saving $150K annually while maintaining service quality.
- Managed administrative budgets, achieving consistent cost efficiency and identifying savings opportunities.
- Facilitated cross-departmental collaboration, coordinated corporate events, and improved internal communication flow.
- Acted as the primary point of contact for internal and external stakeholders, ensuring seamless communication and alignment with corporate objectives.
- Provided direct support to senior leadership, including Directors and Department Heads, by preparing reports, coordinating meetings, and advising on HR and administrative matters.
Senior HR & Office Manager - P&T CONSULTANTS PTE LTD - Singapore
(2021-01 - 2024-12)
Human Resources Leadership and Office & Administrative Management
- Reviewed and updated HR policies in line with Singapore Employment Act, Collective Agreements, and government regulations, ensuring 100% compliance.
- Partnered with Directors and Department Heads to provide strategic HR guidance, influencing organizational restructuring and workforce planning.
- Drove talent acquisition, succession planning, and engagement initiatives, reducing turnover by 20% and improving employee satisfaction scores.
- Led annual performance review cycles, guided KPI setting, and ensured timely completion of evaluations across all departments.
- Developed and monitored HR budgets covering manpower planning, payroll, recognition programs, and departmental expenses, achieving consistent cost efficiency.
- Championed productivity initiatives and secured funding/grants for HR improvement projects.
- Administered payroll, benefits, and insurance for 500+ employees regionally, ensuring accuracy and timeliness.
- Assisted in union negotiations, fostering constructive labor relations.
- Ensured HR audit readiness and championed corporate social responsibility activities.
- Mentored HR team members, building competencies and promoting high performers into leadership roles.
- Directed overall office operations, ensuring departments delivered quality services to clients.
- Shaped workplace culture, fostering collaboration and accountability.
- Designed and maintained administrative budgets, optimizing resource allocation.
- Managed administrative and secretarial functions, ensuring smooth daily operations.
- Built and led administrative teams, motivating staff and holding them accountable for performance.
- Ensured Audit/ISO compliance and statutory requirements in documentation and processes.
- Coordinated with vendors, service providers, and building management to maintain seamless office operations.
- Acted as point of contact for internal/external stakeholders, managing shared calendars and documentation.
- Handled sensitive information with discretion and integrity.
HR & Admin Manager - SULLAIR ASIA PTE LTD - Singapore
(2016-01 - 2020-12)
Human Resources Leadership and Office & Administrative Management
- Led HR team in Singapore with regional accountabilities, aligning policies and procedures across multiple countries to ensure consistency and compliance.
- Directed talent acquisition, engagement, and employee relations programs, improving retention rates and strengthening workforce capability.
- Designed succession planning frameworks and leadership development initiatives, successfully identifying and preparing future leaders.
- Spearheaded organizational restructuring, change management, and digitization projects to align HR with business direction.
- Oversaw annual performance review cycles, guided KPI setting, and ensured timely completion of evaluations across all departments.
- Served as strategic business partner to senior management and board committees, advising on manpower initiatives and government regulations.
- Formulated salary systems, managed adjustments, and oversaw welfare plans, ensuring competitiveness and alignment with employee performance.
- Developed recruitment plans, screened candidates, and built a high-quality workforce to meet organizational needs.
- Maintained accurate personnel records, safeguarded confidentiality, and ensured HR audit readiness.
- Provided strategic direction to the admin team, aligning operations with the division's vision and mission.
- Managed division support operations, improved systems and processes, and ensured KPIs were consistently met.
- Established compliance and risk management frameworks, ensuring adherence to statutory requirements and Audit/ISO standards.
- Championed cross-centre initiatives to meet organizational objectives, driving efficiency and collaboration.
- Partnered with intervention teams to ensure smooth day-to-day operations and acted as liaison with internal and external stakeholders.
- Sourced, negotiated, and managed vendor contracts, achieving cost savings while maintaining service quality.
- Directed office facilities operations including space planning, renovations, maintenance, cleaning, and security services to ensure a safe and efficient workplace.
Senior Management Cost Accountant - OWENS CORNING (SINGAPORE) PTE LTD - Singapore
(2011-01 - 2015-12)
Accountant - VOLVO EASTASIA PTE LTD - Singapore
(2006-01 - 2010-12)
Senior HR/Admin Cum Accounts Executive - INTER-ROLLER ENGINEERING PTE LTD - Singapore
(1999-07 - 2005-12)
