Revenue Operations Agent (temp) | Credit & Collection, Financial Service Centre, Federal Express
March 2017 – april 2017
Work in call center to communicate with Hong Kong clients in Cantonese for payment of invoices
Acquired knowledge of financial credit cycle & logistics service processes, system applications (Oracle)
Applied good customer service quality in the process of dealing with Hong Kong clients over the phone.
Temp Admin | Great Eastern
august 2015 – october 2015
Registration of Medical Insurance claims
Temp Staff | Projects Division, People’s Association
January 2015 – march 2015
Assist in the logistics for the Chinese New Year Garden Party at the Istana
Admin Assistant (Information Management) | Singapore Anti-Narcotics Association
January 2011 – june 2011
Receive and register all incoming mails, faxes and goods
Maintain essential registry records, such as file movement records and file index
Officer, Learning & Development Services | Vital Shared Services, Ministry of Finance
January 2008 – june 2008
Training admin support functions: Course Administration
Publish new courses for online registration in Learning Management System (LMS). Monitor progress of applications, keeping track of class sizes
Provide manpower & logistics support in the running of courses
Send Course Placement Letters/Unsuccessful Application Letters through email to applicants
Update training records in LMS. Printing and mailing of course certificates to participants who completed course
Collate and prepare course evaluation summaries for submission to management
Officer, Human Resource Services | Vital Shared Services, Ministry of Finance
January 2007 – december 2007
Onboarding process of foreign teachers for MOE, such as applying work passes for the foreign teachers, preparation of contracts, relocation preparation, and medical examinations.
Provide efficient, accurate and timely processing of employee information in HRIS system.
Knowledge of EP, S Pass and EP Online
Admin Officer, Human Resource | Institute of Molecular & Cell Biology
march 2004 – march 2005
Human Resource matters: recruitment of staff, which include Post-Doctoral Research Fellows and Lab Biologists
Screening of applicants, arranging interviews for selected local and overseas candidates
Preparation of contracts, onboarding processes, application of employment passes for expatriates, submission of employee insurances
assistance in annual appraisal exercise
Handle admission of student attachments
General administrative services and support: arranging security access passes for staff and administering physical access rights in building security information systems. Room keys management.
Education
Graduate Diploma in Human Capital Management | Singapore Human Resources Institute
May 2008 – September 2008
Bachelor of Engineering (Electrical) | National University of Singapore
