Lawrence Phoon

I have 18 over years of experience in the financial services industry (equities sales and dealing, trading (cfd, forex, equities), relationship management, financial advisory and wealth management) with 6 over years of management experience.

CORE COMPETENCIES

• Ability to work well with people of various levels, and a great team player
• Good communication, interpersonal and presentation skills
• Customer focused, proficient at building rapport and maintaining professional customer relationships
• Self-motivated, proactive, analytical, meticulous, organized, confident, ability to work under pressure, independent, high level of integrity, responsible
• Good knowledge of technical and fundamental analyses
• Good command in English, Chinese and Cantonese

• Received Best Branch Award (2015) at Marine Parade Phillip Investor Centre (Phillip Securities Pte Ltd)
• Received written compliment for providing outstanding service, quality performance and being a good team player (Citibank)
• Received written compliments from staffs in different departments for prompt response at work and for providing excellent customer service (NTUC Income)

Manager (Loans) |118 Credit Pte Ltd (Licensed Money Lender) 09/2022 – 11/2022

• Responsible for daily operations, business and employees’ performance
• Service customers, review loan applications and process disbursements

• Assist overseas management and local CEO to set up a Securities Brokerage Firm in Singapore and apply for the MAS (CMS) license. But overseas management decided to cease and close the Singapore office.

• Handle sales support, office administration, operation, clients servicing

• Call Singapore companies to submit employment details and other confidential information
• Check, analyse and verify these information

• Management of business, business development, sales of trading course
• Coach financial trading

(An integrated aquaculture company with operations in Malaysia and Asia)

• Provide high quality service and support to clients
• Grow and manage clients’ relationship to invest in Malaysia aquaculture business

Proprietary Trader (Senior Dealer) |PHILLIP SECURITIES PTE LTD 04/2016 – 11/2016

• Facilitate market making and trade Singapore Equities Market

• Assist to set up the Holland Phillip Investor Centre and the Holland Dealing Team
• Manage the day-to-day operations, sales and profitability of the Investor Centre 
• Lead Marine Parade Phillip Investor Centre to achieve Best Branch Award (2015)
• Motivate and coach sales professionals (Investment Consultant, Relationship Manager) and support staff to achieve Investor Centre’s KPI
• Manage staffs’ training and development 
• Grow clients’ base and promote financial literacy in the neighbourhood through organising regular seminars at Investor Centre, collaborating with companies to conduct seminars and other marketing activities 
• Provide excellent customer service and quality service standards at the Investor Centre
• Ensure compliance with all rules, MAS regulations and Know Your Client procedures
• Achieve and maintain good audit ratings of the Investor Centres regularly

• Lead, motivate and manage a team of dealers
• Manage 10,000 over trading accounts
• Manage clients’ credit risks, conduct portfolio review for clients and maintain excellent clients’ relationship
• Grow the existing pool of clients and revenue
• Give advice to clients on Initial Public Offerings, Equities, ETFs, REITS, Bonds, etc
• Organise and give presentations regularly on financial topics at Investor Centre’s Seminars for clients

• Accurate execution of clients’ orders for Global Listed Equities, Securities Borrowing & Lending, CFD, etc
• Grow the existing pool of clients and revenue 
• Handle clients’ enquiries, margin calls, settlement issues, corporate actions and resolve trade disputes
• Establish and maintain excellent relationship with clients
• Assist the team on credit risk management of clients
• Conduct force sell orders and married deals for company
• Provide guidance to new dealers and remisiers

Financial Advisory Consultant |FINANCIAL ALLIANCE PTE LTD

Credit Control Officer (Contract) |CITIBANK

Executive |NTUC INCOME

• Bachelor of Science (Management) (2nd Class Upper Honors) Degree - University of London 
• GCE ‘A’ Level - Serangoon Junior College
• GCE ‘O’ Level – Geylang Methodist Secondary School