Leon Ng

Dynamic Business Analyst and Project Coordinator with a robust background in the accountancy services sector. Proven track record of bridging the gap between technical vendors and business stakeholders to deliver seamless IT system implementations. Expert in managing end-to-end SDLC and Agile workflows, with a focus on stakeholder alignment, vendor relations, and high-impact client presentations.

Adept at translating complex technical requirements into actionable business solutions that drive operational efficiency.

Technology Consultant at Ernst & Young Singapore (2025-07 – 2025-12)

Project manager operations: Zurich Bank

• Operational Excellence: Managed daily high-volume activities to ensure seamless execution, consistently meeting all internal KPIs.
• Strategic Events: Led the end-to-end planning and delivery of corporate town hall events, ensuring effective communication of firm-wide updates to all personnel
• Stakeholder Reporting: Produced clear, timely, and data-driven reports for key stakeholders to enable informed decision-making.

Business Analyst cum Project Coordinator at RSM Stone Forest Singapore (2023-03 – 2025-07)

• Business Analyst: Liaison between internal stakeholders and vendor to deliver, implement new system, enhancement and changes promptly through SDLC & Agile methodology.
• Business Analyst: Effective communicator to ensure system functionality and integrity through collaboration with stakeholders and vendor.
• Business Analyst: Post system implementation support to ensure effective usage of system through constant communication with internal stakeholders
• Project Coordinator: Coordinated internal IT projects across various departments within the firm, ensuring alignment with business requirements and timelines
• Project Coordinator: Utilized Azure DevOps to manage project backlogs, track progress, assign tasks, and monitor sprints
• Project Coordinator: Directed comprehensive User Acceptance Testing (UAT) cycles and feedback loops, resulting in iterative improvements and high user adoption rates across multiple departments.
• Direct System Management: CPDMS (Client Portal Document Management System)
• Direct System Management: PTS (Private Trustee System) / PTIB (Private Trustee in Bankruptcy)

Bachelor of Business Information Systems in Business Information Systems – University of Wollongong (2021-01 – 2022-12)

Diploma in Mobile and Network Service – Temasek Polytechnic (2014-04 – 2017-04)