Liza Cham

Experienced in Application Portfolio and Process Governance with over 18 years of progressive experience in IT governance, systems analysis and internal process management within the banking and financial services sector. Proven expertise in managing enterprise-level internal systems (CSI & CTC), ensuring data integrity, regulatory compliance and process optimization across global regions including APAC, EMEA, LATAM and the US. Adept at driving cross-functional collaboration, leading audits and providing strategic insights for technology inventory management and application lifecycle governance.

A results-oriented professional with a strong commitment to service excellence, continuous improvement and team development.

Application Portfolio/Process Governance (VP) at Citibank N.A. (2023-01 – 2025-04)

Led and executed application portfolio and process governance with a direct team of 1 contract report. Reported to SVP for Engineering and Architecture. Delivered subject matter expertise in application support, process optimization and internal systems management across global regions.

• Reports to SVP for Engineering and Architecture based in Singapore. Lead and execute with a direct team of 1 direct report (Contract)
• Collaborated with cross-functional teams to ensure seamless integration of application governance processes aligned with business objectives
• Delivered subject matter expertise and advanced knowledge in application support, process optimization and internal systems management
• Influenced stakeholders through effective communication, diplomacy and relationship-building across technical and non-technical teams
• Defined application system scope and specifications for enhancements and issue resolution through detailed analysis and evaluation
• Partnered with Product Owners, Architects and Technical Administrators to implement solutions and troubleshoot system-related issues
• Maintained high standards of data integrity and accuracy for system reports used in executive-level decision-making
• Ensured compliance with governance standards and protocols for users, solution architects and application teams
• Managed and delivered required documentation and evidence for annual and bi-annual internal process audits
• Provided hands-on training and support to team members, enabling self-sufficiency in using internal tools such as Cognos, JIRA, PTS, Fieldglass and other internal proprietary systems
• Spearheaded the analysis, implementation and continuous support of Citi System Inventory (CSI) and Citi Technology Catalogue (CTC), ensuring full compliance with corporate governance and improving operational efficiency
• Developed and customized reports tailored to business needs, enhancing data-driven decision-making and executive reporting capabilities
• Collaborated with Corporate Technical Administrators to address website system issues, ensuring timely resolution and system stability
• Maintained up-to-date and accurate application inventory data across APAC, EMEA, LATAM and US regions, supporting regional reporting requirements
• Coordinated and executed annual Continuity of Business (COB) remote access testing, ensuring preparedness and compliance
• As Chief of Staff, handled schedule meetings and meeting minutes for the team
• Supported departments with basic administrative tasks
• Handled forecast of resources time allocation
• Serves as the first point of contact for basic IT issues - password resets, device setup, software installation for the team
• Coordinates technical support for office devices when needed
• Act as a liaison between team and Director of the team
• Support onboarding by preparing renewal of contract staffs
• Assist in planning employee engagement activities, celebrations, and company events including assisting with small event planning

Application Portfolio/Process Governance (AVP) at Citibank N.A. (2014-01 – 2022-12)

Reported to SVP for Engineering and Architecture based in Singapore and North America. Oversaw business office functions including contract renewals, workforce planning and headcount forecasting. Led various ad-hoc initiatives and projects.

• Reported to SVP for Engineering and Architecture based in Singapore and North America
• Oversaw business office functions, including contract renewals, workforce planning and headcount forecasting
• Led and supported various ad-hoc initiatives and projects, demonstrating flexibility and a proactive approach to evolving priorities and problem-solving capabilities
• Conducted finance impairment reviews to ensure accurate Net Book Value (NBV) of applications, aligning with financial reporting standards
• Due to an FRB (Federal Reserve Bank) MRA audit, certain applications were found not complying to application process. Was given a timeline of 2 weeks to resolve the issue. Completed all the applications registration within a week
• Maintained up-to-date and accurate application inventory data across APAC, EMEA, LATAM and US regions, supporting regional reporting requirements
• Coordinated and executed annual Continuity of Business (COB) remote access testing, ensuring preparedness and compliance
• As Chief of Staff, handled schedule meetings and meeting minutes for the team
• Supported departments with basic administrative tasks
• Handled forecast of resources time allocation
• Serves as the first point of contact for basic IT issues - password resets, device setup, software installation for the team
• Coordinates technical support for office devices when needed
• Act as a liaison between team and Director of the team
• Support onboarding by preparing renewal of contract staffs
• Assist in planning employee engagement activities, celebrations, and company events including assisting with small event planning
• Took up the Chief of Staff role temporarily for 3 years while awaiting new candidate

Application Portfolio/Process Governance (Manager) at Citibank N.A. (2011-01 – 2013-12)

Managed application portfolio and process governance initiatives. Reported to SVP for Engineering and Architecture. Led COB remote access testing and contributed to process improvement efforts.

• Reported to SVP for Engineering and Architecture based in North America
• Provided technical support and subject matter expertise on system operations and management tools, contributing to consistent uptime and improved usability
• Identified and resolved front-end database issues in coordination with corporate support, reducing service disruptions and enhancing user satisfaction
• Partnered with Corporate Technical Administrators to troubleshoot and resolve system issues, supporting the smooth operation of the website information platform
• Led the annual Continuity of Business (COB) remote access testing for CSI and CTC systems, ensuring business resilience and regulatory readiness
• Responded to ad-hoc assignments, project escalations and urgent management requests, demonstrating adaptability and strong problem-solving skills
• Contributed to ongoing process improvement efforts by identifying inefficiencies and suggesting system enhancements to better meet evolving business needs
• Successfully completed 100% on the annual data clean up on time with no escalation
• Performed COB and audit deliverables with no audit findings

Application Portfolio/Process Governance (Assistant Manager) at Citibank N.A. (2007-07 – 2010-12)

Provided technical support and subject matter expertise on system operations and management tools. Identified and resolved database issues. Partnered with technical administrators on system troubleshooting.

• Reported to SVP for Engineering and Architecture based in North America
• Provided technical support and subject matter expertise on system operations and management tools, contributing to consistent uptime and improved usability
• Identified and resolved front-end database issues in coordination with corporate support, reducing service disruptions and enhancing user satisfaction
• Partnered with Corporate Technical Administrators to troubleshoot and resolve system issues, supporting the smooth operation of the website information platform
• Led the annual Continuity of Business (COB) remote access testing for CSI and CTC systems, ensuring business resilience and regulatory readiness
• Responded to ad-hoc assignments, project escalations and urgent management requests, demonstrating adaptability and strong problem-solving skills
• Contributed to ongoing process improvement efforts by identifying inefficiencies and suggesting system enhancements to better meet evolving business needs

IT Consultant at A-IT Softwares Services PTE LTD Singapore (Citibank Contract) (2006-06 – 2007-07)

IT Consultant role supporting Citibank operations.

Bachelor's Degree in Computer Science/Information Technology – St. Paul University (Formerly St. Paul's College of Quezon City, Philippines) (1993-01 – 1997-12)

Elementary to High School – Jubilee Christian Academy (Philippines) (1987-01 – 1993-12)