Application Portfolio/Process Governance (VP) at Citibank N.A. (2023-01 – 2025-04)
Led and executed application portfolio and process governance with a direct team of 1 contract report. Reported to SVP for Engineering and Architecture. Delivered subject matter expertise in application support, process optimization and internal systems management across global regions.
- Reports to SVP for Engineering and Architecture based in Singapore. Lead and execute with a direct team of 1 direct report (Contract)
- Collaborated with cross-functional teams to ensure seamless integration of application governance processes aligned with business objectives
- Delivered subject matter expertise and advanced knowledge in application support, process optimization and internal systems management
- Influenced stakeholders through effective communication, diplomacy and relationship-building across technical and non-technical teams
- Defined application system scope and specifications for enhancements and issue resolution through detailed analysis and evaluation
- Partnered with Product Owners, Architects and Technical Administrators to implement solutions and troubleshoot system-related issues
- Maintained high standards of data integrity and accuracy for system reports used in executive-level decision-making
- Ensured compliance with governance standards and protocols for users, solution architects and application teams
- Managed and delivered required documentation and evidence for annual and bi-annual internal process audits
- Provided hands-on training and support to team members, enabling self-sufficiency in using internal tools such as Cognos, JIRA, PTS, Fieldglass and other internal proprietary systems
- Spearheaded the analysis, implementation and continuous support of Citi System Inventory (CSI) and Citi Technology Catalogue (CTC), ensuring full compliance with corporate governance and improving operational efficiency
- Developed and customized reports tailored to business needs, enhancing data-driven decision-making and executive reporting capabilities
- Collaborated with Corporate Technical Administrators to address website system issues, ensuring timely resolution and system stability
- Maintained up-to-date and accurate application inventory data across APAC, EMEA, LATAM and US regions, supporting regional reporting requirements
- Coordinated and executed annual Continuity of Business (COB) remote access testing, ensuring preparedness and compliance
- As Chief of Staff, handled schedule meetings and meeting minutes for the team
- Supported departments with basic administrative tasks
- Handled forecast of resources time allocation
- Serves as the first point of contact for basic IT issues - password resets, device setup, software installation for the team
- Coordinates technical support for office devices when needed
- Act as a liaison between team and Director of the team
- Support onboarding by preparing renewal of contract staffs
- Assist in planning employee engagement activities, celebrations, and company events including assisting with small event planning
Application Portfolio/Process Governance (AVP) at Citibank N.A. (2014-01 – 2022-12)
Reported to SVP for Engineering and Architecture based in Singapore and North America. Oversaw business office functions including contract renewals, workforce planning and headcount forecasting. Led various ad-hoc initiatives and projects.
- Reported to SVP for Engineering and Architecture based in Singapore and North America
- Oversaw business office functions, including contract renewals, workforce planning and headcount forecasting
- Led and supported various ad-hoc initiatives and projects, demonstrating flexibility and a proactive approach to evolving priorities and problem-solving capabilities
- Conducted finance impairment reviews to ensure accurate Net Book Value (NBV) of applications, aligning with financial reporting standards
- Due to an FRB (Federal Reserve Bank) MRA audit, certain applications were found not complying to application process. Was given a timeline of 2 weeks to resolve the issue. Completed all the applications registration within a week
- Maintained up-to-date and accurate application inventory data across APAC, EMEA, LATAM and US regions, supporting regional reporting requirements
- Coordinated and executed annual Continuity of Business (COB) remote access testing, ensuring preparedness and compliance
- As Chief of Staff, handled schedule meetings and meeting minutes for the team
- Supported departments with basic administrative tasks
- Handled forecast of resources time allocation
- Serves as the first point of contact for basic IT issues - password resets, device setup, software installation for the team
- Coordinates technical support for office devices when needed
- Act as a liaison between team and Director of the team
- Support onboarding by preparing renewal of contract staffs
- Assist in planning employee engagement activities, celebrations, and company events including assisting with small event planning
- Took up the Chief of Staff role temporarily for 3 years while awaiting new candidate
Application Portfolio/Process Governance (Manager) at Citibank N.A. (2011-01 – 2013-12)
Managed application portfolio and process governance initiatives. Reported to SVP for Engineering and Architecture. Led COB remote access testing and contributed to process improvement efforts.
- Reported to SVP for Engineering and Architecture based in North America
- Provided technical support and subject matter expertise on system operations and management tools, contributing to consistent uptime and improved usability
- Identified and resolved front-end database issues in coordination with corporate support, reducing service disruptions and enhancing user satisfaction
- Partnered with Corporate Technical Administrators to troubleshoot and resolve system issues, supporting the smooth operation of the website information platform
- Led the annual Continuity of Business (COB) remote access testing for CSI and CTC systems, ensuring business resilience and regulatory readiness
- Responded to ad-hoc assignments, project escalations and urgent management requests, demonstrating adaptability and strong problem-solving skills
- Contributed to ongoing process improvement efforts by identifying inefficiencies and suggesting system enhancements to better meet evolving business needs
- Successfully completed 100% on the annual data clean up on time with no escalation
- Performed COB and audit deliverables with no audit findings
Application Portfolio/Process Governance (Assistant Manager) at Citibank N.A. (2007-07 – 2010-12)
Provided technical support and subject matter expertise on system operations and management tools. Identified and resolved database issues. Partnered with technical administrators on system troubleshooting.
- Reported to SVP for Engineering and Architecture based in North America
- Provided technical support and subject matter expertise on system operations and management tools, contributing to consistent uptime and improved usability
- Identified and resolved front-end database issues in coordination with corporate support, reducing service disruptions and enhancing user satisfaction
- Partnered with Corporate Technical Administrators to troubleshoot and resolve system issues, supporting the smooth operation of the website information platform
- Led the annual Continuity of Business (COB) remote access testing for CSI and CTC systems, ensuring business resilience and regulatory readiness
- Responded to ad-hoc assignments, project escalations and urgent management requests, demonstrating adaptability and strong problem-solving skills
- Contributed to ongoing process improvement efforts by identifying inefficiencies and suggesting system enhancements to better meet evolving business needs
IT Consultant at A-IT Softwares Services PTE LTD Singapore (Citibank Contract) (2006-06 – 2007-07)
IT Consultant role supporting Citibank operations.
