Head Barista - Wadihana Steak House
(2023-01 - 2024-01)
Responsible for overseeing all aspects of a coffee bar's operations, including leading a team of baristas, ensuring consistent high-quality coffee preparation, maintaining customer service standards, training new staff, managing inventory, and upholding cleanliness and hygiene standards within a café or coffee shop, demonstrating a deep passion for coffee and expertise in specialty drinks while acting as a leader within the team.
- Maintain consistency in coffee preparation by setting standards for grinding, brewing, and milk steaming techniques.
- Maintain cleanliness and sanitation standards within the coffee bar area.
- Commitment to maintaining high quality standards in coffee preparation and presentation.
Barista - Laperousse Johor Bahru
(2023-01 - 2023-12)
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
- Packaging food and beverages for sale.
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Updating signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Working as part of a fun, high-energy team.
- Adhering to all food safety regulations and quality controls.
Barista - Richiamo Coffee Sdn Bhd - Pulai Indah Johor Bahru
(2021-01 - 2023-12)
- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
Sales Associate - ShowroomSkate - Paradigm Mall Johor Bahru
(2018-01 - 2020-12)
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Sales Associate - Hundred % - Paradigm Mall Johor Bahru
(2017-01 - 2018-12)
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
