Manuelle Chia

Final-year Business Studies (Marketing) student at Ngee Ann Polytechnic seeking a Sales Executive. Dedicated in recommending solutions that address individual needs, I have gained hands-on experience in customer engagement and sales support through customer-facing roles. My experience has strengthened my communication and coordination skills enabling me to better understand customer requirements and build rapport.

Having a proactive mindset and a strong willingness to excel, I am eager to delivering excellent customer experiences while contributing value to your team.

Beauty Advisor (Event Adhoc) - Anessa

(2025-03 - 2025-03)

• Demonstrated exceptional customer service by addressing inquiries and ensuring a positive, memorable experience for customers.
• Performed upselling and cross-selling techniques, contributing to a 10% increase in overall sales transactions.
• Conducted walkthroughs of various stations within the booth, including skin analysis and interactive gamification areas.
• Supported event teardown by assisting with booth breakdown, packing materials, and ensuring venue cleanliness.

Social Media Intern - RushOwl

(2024-08 - 2024-09)

• Create engaging content for weekly updates on the company's social media platforms such as Tiktok and Instagram.
• Identified and reached out to KOL and UGC influencers (Instagram & Tiktok) about the campaign's objectives to foster meaningful collaborations.
• Analysed data and identified the insights, measuring the effectiveness of the campaigns.
• Managed influencers database for company's administrative purposes.

Intern Journalist - SPH

(2023-12 - 2024-01)

• Assisted in research of new stories to pitch across the team during weekly team meetings.
• Conducted interviews with more than 15 different stakeholders under 2 hours on-site.
• Came up with engaging and compelling headlines to attract and captivate readers' attention
• Maintained and updated a PR contacts database, verifying details for accurate fact-checking and expediting interview scheduling.
• Collaborated with the visual team to coordinate photography and craft compelling storylines for each article.

Door Greeter - Cartier

(2023-09 - 2023-10)

• Ensured guests were welcome with professionalism and promptly attended to, by providing accurate wait times and coordinate with the sales assistant to deliver a delightful experience.
• Managed interactions with over 20 guests during peak weekend hours for control through effective communication and conflict resolution.

Beauty Consultant - Clinique

(2021-12 - 2022-03)

• Served customers with diverse needs and requirements and built rapport by allowing direct interpersonal product selling.
• Supported the marketing team in executing visual merchandising strategies during seasonal sales campaigns.
• Utilized e-commerce inventory management tools to monitor consumer trends to ensure optimal stock levels for demand fulfilment.

Diploma in Business Studies - Marketing - Ngee Ann Polytechnic (2022 - 2026)

Higher Nitec in Retail and Online Business - ITE College Central (2021 - 2022)

Nitec in Retail Services - ITE College Central (2019 - 2021)

N-Level - Bukit View Secondary School (2015 - 2018)