Siti Mariam

Operations professional with more than 15 years of experience across manpower coordination, cleaning, facilities services and workforce supervision. Experienced in healthcare staffing support, recruitment and onboarding, rostering, client service, payroll documentation, procurement, inventory control and compliance. Known for accurate administration, responsive communication and effective coordination of workers, clients and operational requirements.

Operations Coordinator at Triple Five Pte. Ltd. (2026-05 – Present)

• Coordinate day-to-day healthcare manpower operations, including client enquiries, staffing requests, service follow-ups and escalation of operational issues.
• Support recruitment and onboarding by coordinating candidates, collecting and checking documents, assisting with preliminary screening and tracking worker readiness.
• Manage rosters and workforce deployment, including shift offers, confirmations, replacements, availability tracking and urgent coverage requirements.
• Verify attendance and timesheets, follow up on discrepancies and prepare accurate supporting information for payroll processing.
• Maintain current client, worker, candidate and shift records in Airtable, CRM and other approved systems, while handling worker communications through WhatsApp Business.
• Support compliance documentation, incident logging, audit preparation, pipeline administration and improvements to operational workflows and automation.

Operations Executive at Vision Mission Cleaning (SG) Pte. Ltd. (2025-01 – 2026-03)

• Managed procurement of cleaning chemicals, machinery and consumables across multiple commercial sites, using Excel to monitor stock and reduce waste.
• Led recruitment, onboarding, scheduling, rostering and performance appraisal for cleaning teams to maintain service standards.
• Conducted site audits and risk assessments as WSH Level 4 lead, supporting compliance with NEA and WSH requirements.
• Maintained the staff training matrix for PWM compliance and administered purchase orders, delivery orders and vendor invoices.
• Served as the main contact for corporate clients, resolving feedback and supporting contract renewals.

Cleaning Auditor at Cushman & Wakefield Pte. Ltd. (2022-02 – 2024-12)

• Conducted detailed cleaning inspections and quality assessments at assigned premises.
• Prepared comprehensive audit reports and Statements of Facts using mobile reporting platforms.
• Led opening and closing meetings with stakeholders to discuss findings and recommend improvements.
• Ensured audits met company standards and relevant regulatory requirements.

Cleaning Supervisor at ISS Facilities Pte. Ltd. (2017-01 – 2020-01)

• Supervised daily cleaning operations and deployed staff effectively to meet service standards.
• Managed inventory control, stock ordering and job-site reporting.
• Conducted on-the-job training for new hires and organised monthly safety toolbox meetings.
• Processed attendance and leave applications and coordinated operational meetings with clients.

Nitec in Office Skills – ITE Bukit Merah (2003)

N Level – Tampines Secondary School (2000)

PSLE – Yu Neng Primary School (1995)