Mark Joseph Bernadas

Trudging towards a career growth that would be commensurate with my qualifications and gear me beyond what is expected in the fulfilment of my daily work in line with my personal skills and knowledge, efficiency and a positive disposition.

Training Specialist I - Magellan Solutions

(2024-04)

• Currently a Training Specialist at Magellan Solutions, responsible for managing training programs, upskilling initiatives, and client communications. Proven expertise in launching new accounts and driving successful onboarding and performance readiness.
• Acted as the primary liaison for client feedback, ensuring all updates, concerns, and service improvements were efficiently communicated and addressed by the team.
• Supported team leadership responsibilities during the probationary period, contributing to process improvements and maintaining high service quality standards.

Healthcare Executive for Blue Cross and Blue Shield - Legato Healthcare Technologies Philippines

(2019-10 - 2020-10)

• Handled Healthcare Insurance and assisted clinics and hospitals for procedure and diagnosis codes that needs approvals and verified if procedure is under the patients plan & coverage.

Customer Support Representative - Interglobe Technologies

(2018-09 - 2019-03)

• Handled UNITED AIRLINES for flight reservations
• Handled hotel reservations and taxi assistance

Chat Support Representative - Eperformax Cebu

(2017-08 - 2018-06)

• Handled ONLINE SHOP sellers and buyers concerns.

Technical Support Representative - Sykes Asia Cebu

(2016-10 - 2017-03)

• Handled CENTURY LINK internet provider in U.S.
• Handled CENTURY LINK home phones and VOIP.
• Handled CENTURY LINK Cables.

Customer Support Representative (Tier 3) - ALTA Resources

(2015-09 - 2016-01)

• Handled Healthcare Account.

Technical Support Representative - Teleperformance

(2013-10 - 2014-03)

• Handled COMCAST North East Division for VOIP and INTERNET Service, minimal billing inquiries.

Training Manager - World Wide Support Services

(2010-06 - 2012-08)

BPO Call Center for Dentistry, Healthcare and Sales for Insurance. Handled Calibration with the clients and company's training ground for the stability and mission vision of the Company.

English Proficiency & Accent Trainer - World Wide Support Services

(2009-09 - 2010-06)

BPO Call Center for Dentistry

• Handled US-101 and Accent training
• Handled Speech and Grammar training

Inbound Sales & Customer Representative - Convergys

(2009-05 - 2009-08)

• GM OnStar Automotive Technical INBOUND SALES CAMPAIGN
• Shared Services Manila [CSG] Home TV Shopping INBOUND SALES CAMPAIGN

English Proficiency & Accent Trainer / Business Development Officer - Edulynx Corporation

(2008-02 - 2009-05)

• Handled US-101 and Accent training
• Handled Speech and Grammar training
• Handled meetings & updates for endorsement of the trainees
• With different BPO Companies

Bachelor of Science - Information Technology - AMA Computer College