ITSM AND PROJECT MANAGEMENT PROFESSIONAL
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With over 13 years of experience in various areas of IT, I possess a wealth of knowledge and expertise in Technical Implementation and support, IT Service Management Integration and Transition, and Project Management
My communication skills are exceptional, allowing me to work effectively with customers from diverse backgrounds on a range of projects, delivering end-to-end service solutions. I possess deep expertise in implementing service delivery processes, including Incident, Problem, Change, Release, Knowledge, Service Level Management, Service Catalog Management, and Business Continuity. With a certification in PMP and experience in both traditional waterfall techniques and agile methodologies, I have an edge over others.
I am certified in Six Sigma which empowers me to implement various root cause analysis methods, such as fishbone diagrams, providing multiple options for customers. With a proven track record of building relationships with clients, colleagues, and stakeholders, my leadership skills have helped me successfully lead ITSM process integration projects, awareness sessions, and CMDB onboarding initiatives.
Bachelor of Arts in Business Management and PMP Certified
