Melissa Koh

My experience in Spa Inventory management, control and deployment in large spa scale business and operations was gained in Raffles Amrita Spa, and smaller boutique spas thereafter.

I also have knowledge and experience in Spa Treatments and Operations and have always in my different roles been in the Spa industry.

I

Anglican Archives (Anglican Diocese of Perth)

Volunteer

• Clean and prepare paper collections for storage 
• Computer database work

Spa Therapist (Casual)

• Face & Body spa treatments

Chief Home Officer

• Methodical multitasking
• Planned and managed budgets for home food bank and all supplies
• Volunteered in several after school curriculum classes, primary school excursions, and fundraising projects (e.g. Coding class Year 3 – Year 6, Zoo and City of Perth Library trips, Election & Fete donation bakes for stalls)
• In the planning committee for Kindy Family Day Out

Spa Consultant

• Successfully assisted Refresh Bodyworks (S) Pte Ltd in attaining CaseTrust (Spa & Wellness) certification for its flagship businesses including branch at Singapore Changi Airport
• Supported expansion plans in opening/ acquiring another spa business with a different concept to its current operations

Lecturer/ Curriculum Development

• Successfully achieved CaseTrust (Education) certification for The Spa and Wellness School (SWS) Pte Ltd
• Main liaison for SWS’ official matters relating to government/ external bodies and agencies
• Development and implementation of SWS’ student enrolment Standard Operating Procedures
• Curriculum development and timetable planning for spa management and related modules/ courses
• Independent sourcing and procurement of curriculum resource materials
• Involved in marketing of academic programmes including creation of primary database for local spa businesses
• Involved in company’s efforts to obtain Workforce Development Agency’s recognition as a SPUR Training Provider (Skills Programme for Upgrading Resilience)

Administrative Executive

• Responsible for daily operations and all matters of the office relating to new business, finance and administration
• Client relationship management
• Supervision of an administrative assistant and Financial Services Consultants
• Identified administrative needs, developed and implemented agency’s core systems
• Development, training and execution of standard operating procedures
• Initiated and successfully spearheaded agency’s paperless move in conjunction with 2008/9 Company’s direction 
• Creation and management of agency’s client, important documentation and information databases
• Personal assistant to Financial Services District Manager
• Preparation of agency’s monthly production reports, meeting minutes and PowerPoint presentations.
• Composition of agency’s correspondence to clients and internal departments for all standard matters
• Involved in business development, recruitment, and training of newly recruited Financial Services Consultants

Special Projects Executive

• Responsible for SpaAsia Crystal Awards & SpaAsia Readers’ Choice Awards projects
• Market research for re-creation of awards criterion
• Conception and execution of awards process and procedures

Marketing Services & Operations Manager

• Client relationship management
• Responsible for the implementation of front desk system and procedures
• Executed and supervised human resource training and development
• Involved in marketing and development of the business
• Supervised inventory management

Assistant Operations Manager

• Client relationship management
• Managed daily operations of the Spa
• Responsible for the implementation of front desk system and procedures
• Supervised inventory management

Administrative Executive

1. Independently managed Purchasing Department and responsible for

• Budgetary control and departmental financial reporting 
• Vendor management and negotiation 
• Inventory control and deployment 
• Sales administration
• Human resource functions within the spa department of the hote

• Experienced in face and body treatments such as facials, scrubs, wraps, massage, hydrotherapy, reflexology and Ayurvedic treatments.

1. International Therapy Examination Council (England)

• Diploma in Spa Management & Spa Treatments
• Diplomas in Aromatherapy, Physiatrics, Reflexology and 
• Aestheticienne Diploma, more Diplomas in Reflexology (Spa), Stress Management (Spa)
• Certificates in Lymphatic Drainage, Indian Head Massage

1. SPAcademy by Raffles International (Singapore)

• Diplomas in Spa Management & Spa Treatments, 
• Diploma in Spa Holistic Therapy, 
• Diploma in Physiatrics
• Aestheticienne Diploma