Mohan Renganathan

Enterprise IT and business transformation leader with 25+ years of experience, including 15 years as a direct subject-matter expert on ETRM/commodity trading systems (ENDUR, DEX, FED, RADAR) within Shell's regulated global trading business. Proven track record leading process redesign, Change Advisory Board governance, SOX-aligned controls, and cross-country program delivery (FedEx GEMINI customs platform, 16 APAC countries, SAFe® Agile). Experienced in vendor governance, dashboard/board-level reporting, and driving digitalization initiatives from requirements through UAT and adoption.

Senior IT Manager - SAO (South Asia & Oceania) Region at Nippon Express South Asia & Oceania (NX SAO) (2023-11 – 2025-06)

• Led and revitalized a team of IT service professionals and external providers across logistics applications, infrastructure and networks supporting the NX Warehouse business.
• Managed IT infrastructure across 5 sites: 600 users, 5 AD servers, primary data center (KDDI)-ensuring SLA compliance and vendor accountability. Setup new Brownfield Tukang warehouse.
• Supported warehouse technology initiatives including robotic automation, Autostore integration, AI-powered forklift safety systems that drew media coverage and ministry attention.
• Acted as key IT stakeholder in the initiation and proposal planning for Cargo Wise One (CW1) WMS regional rollout — integration architecture bridging CW1 with Microsoft Dynamics Business Central, Salesforce CRM.
• Chaired monthly IT governance forums with country IT managers across the SAO region, reviewing security posture, vulnerability remediation status, and technology roadmap alignment.

Business Architect / IT Manager at FedEx (via Mphasis Pte. Ltd.) (2020-03 – 2023-04)

• Led a team of Business Analysts & Information Architects in the end-to-end modernization of FedEx APAC Core Clearance System (ACCS) — the GEMINI (Global Electronic Manifest & INtercept Integration) platform across 16 APAC countries.
• Captured and mapped business processes using BPM tools (Sparx EA) to identify deviations and synergies; built and maintained the requirements backlog for the SAFe® Agile ART.
• Conducted country-wise stakeholder discovery workshops with business and operations executives, designing tailored solutions.
• Acted as single business focal point for 120-member Agile ART; guided teams during PI planning to ensure increments met product requirements.
• Built and facilitated end-to-end test scenarios; coordinated UAT across countries. Delivered Singapore MVP on time; awarded FedEx Bravo Zulu for excellence in stakeholder management, client engagement, and cross-country program delivery.
• Coached and mentored Business Analysts on SAFe® Agile processes and consistent requirements artefact standards.

Executive Director – Pre-Sales & Solution Architecture at Spectrum7 Technologies Pte. Ltd. (2018-07 – 2020-03)

• Led Sales and Pre-Sales efforts across ASEAN, building strong OEM relationships with Oracle to position and sell CRM/CX, IoT, RPA, Mobile Apps, and Blockchain solutions to enterprise clients.
• Designed and pitched a "Coffee as a Service" business model for Lavazza — integrating IoT-enabled equipment with POS systems to automate sales and service workflows, demonstrating innovation in solution selling.
• Developed and presented tailored solution proposals and value propositions to enterprise clients across diverse industries including heavy equipment (Gmmco/Caterpillar), engineering (John Crane), and marketing (Essence Global).

Component Landscape/Business IT Manager at Shell Eastern Trading Pte. Ltd. (Royal Dutch Shell) (1996-04 – 2018-03)

Progressive roles: Analyst Programmer (1996–1999) → Systems Analyst (2003–05) → Systems Support Analyst (2005–08) → Enterprise Application Analyst (2008–12) → Component Landscape / Business IT Manager (2012–18)

• Acted as trusted advisor to business executives and C-Suite stakeholders, aligning IT landscapes with evolving market and compliance demands — consistently engaging at Director and VP levels.
• Managed the ETRM application landscape (ENDUR, DEX, FED, RADAR) supporting Shell's global oil and gas trading desk — trade capture, pricing/curve set-up, demurrage tracking and EOD processing.
• Served as a diligent Change Advisory Board (CAB) member and drove root-cause analysis of pricing errors, reducing errors by 5%; streamlined business-critical application monitoring to 99.5% availability.
• Coordinated database compression project delivering $216K annual savings; pioneered IT Support Checklist improving service restoration time by 70% — demonstrating operational cost-to-serve improvement and process discipline.
• Rolled out Global Credit Management System (Energy Credit & RDM) across multiple countries; formulated global follow-the-sun support processes and cross-regional handover frameworks, reducing key-person dependency.
• Drove enterprise cyber risk awareness campaigns, presenting to Shell & BG C-Suite stakeholders and receiving a 2% Service Recognition Award.
• Supported Business Objects reporting on a Data Warehouse (Informatica PowerCenter) database, enabling trading and finance reporting on the Global Trading Network's data platform.
• Provided end-user IT support and systems administration in a regulated financial services environment (Shell Trading), ensuring business-critical application continuity and IT compliance with Sarbanes-Oxley (SOX) and internal audit standards.

Senior Software Consultant at Deutsche Bank (via Comtel Solutions) (2002-10 – 2003-06)

Application support and enhancement for DB Cheque corporate cheque processing; customized reports and developed shell scripts for scheduler jobs.

Software Engineer at Cummins Inc. & GE Transportation (via Mascot Systems) (2000-05 – 2002-09)

Led 4-member offshore team supporting diesel engine aftermarket applications for Cummins Inc.; redesigned CRM solution for GE Transportation locomotive monitoring using Pro*C and Perl.

Application Consultant at Citibank (via Optimum Solutions) (1999-04 – 2000-04)

Delivered CRMS-to-CEPAAC interfacing project migrating credit approval functions to a new web-based platform across 13 countries.

Bachelor's Degree in Engineering – University of Madras (1993)