Muhammad Ridwan

Hospitality professional with over eight years of experience in Front Office Operations, Revenue Management, E-commerce, and Distribution. Proven track record in leading front office teams, optimizing guest experience, and supporting revenue growth through data-driven pricing and channel management strategies. Highly proficient in PMS and distribution systems, with a hands-on leadership style, strong analytical skills, and a strong commitment to service excellence and operational efficiency.

Revenue Manager - FOX Hotel Nagoya Batam (Opening Team) - Nagoya, Batam

(2026-01)

• Develop and manage hotel forecasting and budgeting to achieve revenue targets.
• Implement dynamic pricing strategies to maximize occupancy, ADR, and RevPAR.
• Optimize distribution channels and inventory allocation to increase revenue and market share.
• Analyze market trends, competitor performance, and demand patterns to support strategic decision-making.
• Support pre-opening activities, including revenue strategy setup, system configuration, channel distribution onboarding, and market positioning.

Policy Analyst - Badan Kesatuan Bangsa dan Politik Bengkulu - Bengkulu

(2025-05 - 2025-12)

• Analyzed policy data and prepared reports to support decision-making.
• Monitored social and political issues and summarized key findings.

Asst. Revenue Manager - ASTON Tanjungpinang Hotel & Convention Center - Tanjungpinang

(2024-07 - 2025-05)

• Managed revenue analysis, forecasting, and dynamic pricing to optimize hotel performance.
• Led online distribution and channel management to maximize visibility and booking conversion.
• Served as Front Office Manager In-Charge, overseeing daily operations, team performance, and guest satisfaction.

Asst. FO Manager - Favida Hotel Lubuklinggau & E-commerce Executive - Famvida Villa Ubud (Remote) - Famvida Hotel Group (Re-branding Team) - Lubuklinggau, Ubud

(2023-10 - 2024-06)

Front Office Supervisor (HOD) - Favehotel Olo Padang - Padang

(2022-08 - 2023-10)

Senior Front Desk Agent - The ZHM Premier Hotel & Convention Padang - Padang

(2018-10 - 2021-10)

Front Desk Agent - Favehotel Olo Padang - Padang

(2016-06 - 2018-10)

Bachelor of International Relations - International Relations - Andalas University