Muhammad Sufi

Accomplished and results-driven professional with 10+ years of experience in logistics management, procurement, operations, sales, customer service, and team leadership. Proven track record of optimizing supply chain processes and enhancing operational efficiency. Highly skilled in delivering exceptional customer service while implementing strategic initiatives to streamline logistics operations.

Adept at leading cross-functional teams, fostering a collaborative work environment, and maintaining strong relationships with clients, vendors, and internal stakeholders.

Operations Director - Roszmariy Pte Ltd - Singapore

(2024-10)

• Organized business networking initiatives, in the 1st Indo-Pacific Business Council Summit on 24-25 January 2025, Seoul, Korea.
• Organized and directed the 1st Seoul Modest Fashion Festival on 17-19 February 2025 in Seoul, South Korea. Interviewed and chose models and designers, invited Deputy Chief of Mission, Mr. Nazarudin Ja'afar, Malaysia embassy delegates.
• Managing cross-border business development, aligning with emerging market trends from GCC, Asian regions.
• Land Subsidence Monitoring System Project – Smart City AI initiative, MeonGEO.

Secretary General - Halal Korea Co., Ltd - Seoul, Republic of Korea

(2024-09)

• Led outreach to embassies and international organizations to promote halal trade in Korea and coordinated media engagement.
• Organized a successful Korea Halal Festa 29-31 August 2025 in conjunction with Korea's Food Festa.
• Organized the K-Halal Festa, Korea, on 9-10 May 2026 with managing overall operations and client requests.
• The 2nd Seoul K-Modest Fashion Show organization on 2nd April 2026 with invited guests of 15 delegates.
• Oversees halal certification and consulting services, ensuring compliance with global halal standards and facilitating Korean businesses' entry into Muslim-majority markets.

Procurement, Owner - Trip Transports Logistics - Singapore

(2020-08 - 2022-08)

• Led a comprehensive company-wide process review, leading to the implementation of innovative and efficient payroll procedures.
• Negotiated with 20+ key suppliers and partners, demonstrating exceptional communication and negotiation skills to secure favorable terms and conditions, fostering long-lasting and mutually beneficial partnerships.

Manager - Shaw Theatres Pte. Ltd. - Singapore

(2021-02 - 2021-12)

• Promoted to Floor Manager due to outstanding performance and leadership as a Customer Service Representative, overseeing team management and enhancing overall productivity by 30%.
• Spearheaded recruitment, onboarding, training, and performance monitoring programs to foster employee growth and development, leading to a more efficient and effective team.
• Resolved customer issues with professionalism and empathy, identifying opportunities to enhance satisfaction and loyalty, resulting in a 30% increase in customer retention and overall business success.

Customer Service Officer - Shaw Theatres Pte. Ltd. - Singapore

(2019-04 - 2021-02)

• Identified and fulfilled customers' needs, ensuring consistently exceptional service and positive outcomes.
• Overhauled stock management with daily record updates, slashing unnecessary write-offs, and boosting inventory accuracy by 90%, leading to substantial cost savings and improved bottom-line performance.

Police Sergeant - Singapore Police Force - Singapore

(2015-11 - 2017-12)

• Contributed to back-end logistics during deployments, ensuring seamless and efficient operations, accurate reporting, and strict adherence to safety and compliance protocols.
• Performed surveillance and operator duties during service, employing strong attention to detail and situational awareness to identify and mitigate risks, leading to safe and successful mission outcomes.
• Supervised and guided a team of 4 officers, leveraging effective leadership and communication to maintain law and order, foster teamwork, and sustain high morale and engagement.

Certificate - Intensive Arabic Language Program (8-Month Full Immersion) - King Salman Global Academy for Arabic Language (Abjad Center) (2025-09 - 2026-05)

Bachelor of Commerce - Supply Chain Management (Major) - University of Wollongong (2019-05 - 2020-09)

Diploma - Business Administration (Supply Chain Management) - PSB Academy (2018-05 - 2019-05)