Muhammad Zafran

I am a focused and dedicated individual studying Electronic Engineering with a specialization in Audio Engineering where I am especially interested in the intersection of technology and fashion, audio equipment, and sound reproduction. With past experiences in music where I was a euphonium player of my secondary school's band, I believed that I can complement my musical know-how with the technical skills I have learnt in my diploma. With 2 years experience in the retail industry at Pull&Bear, I have developed skills in communication and teamwork.

Additionally, I flourish in a fast-paced environment and go the extra mile to serve customers to ensure they have a satisfied shopping experience. As I am juggling my part-time job and the school curriculum, I have developed my time management skills and grown to challenge myself in any situation wherever possible.

Tech Refresh [Part-Time] at EVO Outsourcing Solutions (2026-05 – 2026-05)

• Supported NCS as a client in large-scale IT deployments and system migration projects at AGC, contributing to the COMET migration project
• Deployed T-Loan and COMET converted laptops, managed device collection and return and guided users through pre-migration processes
• Performed device imaging, provisioning, patching and Windows Autopilot
• Performed asset tagging, maintained accurate asset records and assisted with device disposal documentation
• Provided end-user support by troubleshooting device issues, explaining technical concepts clearly and ensuring smooth transitions with minimal disruption

Tech Refresh [Internship] at EVO Outsourcing Solutions (2025-10 – 2026-05)

• Supported IT deployment and system migration projects for NCS and FairPrice Group, including tech refresh initiatives and the COMET migration at AGC
• Deployed T-Loan and COMET converted laptops, managed device collection and return and guided users through pre-migration processes
• Performed device imaging, provisioning, patching, Windows 10 to Windows 11 upgrades, BitLocker encryption, using Clonezilla, Windows Autopilot and Lenovo System Update
• Performed asset tagging, maintained accurate asset records and assisted with device disposal documentation
• Provided end-user support by troubleshooting device issues, explaining technical concepts clearly and ensuring smooth transitions with minimal disruption

Retail Sales Associate at PULL&BEAR (2023-01 – 2025-08)

• Assist customers with inquiries and online orders
• Collaborate with team members to ensure smooth day-to-day operations
• Maintain cleanliness and tidiness of shop floor

Diploma in Electrical, Electronics and Communications Engineering – Institute of Technical Education (2024-01 – 2026-12)

GCEN & OLevel – Bukit Panjang Government High School (2019-01 – 2022-09)