Ng Susan

I am a results-oriented sales professional who thrives on challenges and continuous growth. I am driven to exceed targets, build strong client relationships, and deliver solutions that create real value. I believe sales is not just about closing deals, but about understanding needs, building trust, and creating long-term partnerships.

Results-driven and highly motivated sales professional with a strong passion for business development and customer engagement. I thrive in challenging environments and consistently push myself to exceed targets while delivering excellent service standards. Energetic, persuasive, and confident in communication, I build strong relationships with clients and business partners at all levels.

My strength lies in understanding customer needs, providing tailored solutions, and turning opportunities into long-term partnerships. I am proactive, self-initiated, and comfortable taking ownership beyond my core responsibilities to drive revenue growth. Well-organized and adaptable, I perform effectively under pressure, prioritize high-impact tasks, and maintain professionalism in fast-paced environments.

A team player with a strong service mindset, I believe sustainable sales success comes from trust, consistency, and genuine value creation.

Senior Sales and Marketing Manager at Vans N Trucks Pte Ltd (2020-06 – Present)

Generate and manage sales leads for commercial vehicles. Handle customer enquiries and provide professional advice on financing, COE, insurance, VPC and trade-ins. Create engaging content across social media platforms and manage ad campaigns.

• Generate and manage sales leads for commercial vehicles (vans, lorries, tipper trucks, cement mixers, EVs, etc.)
• Conduct showroom and on-site vehicle presentations
• Handle customer enquiries via WhatsApp, Facebook, TikTok, calls and walk-ins
• Provide professional advice on financing, COE, insurance, VPC and trade-ins
• Negotiate and close sales deals
• Achieve monthly sales targets and KPIs
• Maintain strong customer relationships and after-sales follow-up
• Create engaging content (reels, TikTok videos, car walkarounds, educational posts)
• Write compelling captions and sales-driven call-to-actions
• Manage posting schedule across TikTok, Facebook, Instagram
• Oversee graphic design and video production (in-house or outsourced)
• Monitor incoming enquiries (DMs, comments, WhatsApp links)
• Optimise posts and ads for lead conversion
• Track and improve cost per lead
• Support sales team with marketing-generated leads
• Manage Facebook & TikTok ad campaigns
• Plan advertising budgets
• Maintain consistent brand voice and visual identity
• Grow followers and engagement rate
• Build authority in automotive / commercial vehicle space

Senior Sales Admin Executive Cum PA at Ideal Auto Trading Pte Ltd (2017-05 – 2020-03)

Prepare and process sales documents. Coordinate with banks, finance companies, insurance agents, and customers on loan documentation. Handle COE bidding and vehicle registration matters. Act as key liaison between sales team, customers, suppliers, and authorities.

• Prepare and process sales documents (Sales Agreement, Invoice, LTA submissions, etc.)
• Coordinate with banks, finance companies, insurance agents, and customers on loan documentation
• Handle COE bidding documentation and follow up
• Manage vehicle registration, transfer, and deregistration matters
• Liaise with workshop for vehicle inspection, installation, and delivery scheduling
• Maintain accurate sales records and update CRM / internal system
• Track commission records and sales performance reports
• Ensure all transactions comply with LTA and company regulations
• Maintain proper filing system (physical & digital)
• Monitor outstanding payments and documentation gaps
• Act as key liaison between sales team, customers, suppliers, and authorities
• Handle customer enquiries professionally (WhatsApp, calls, email)
• Follow up on pending documents, payments, and approvals
• Assist in after-sales support coordination
• Ensure deadlines are met for submission and delivery
• Manage Director's schedule, appointments and meetings
• Assist in preparing reports, sales summaries and documentation
• Handle confidential correspondence and administrative matters
• Provide administrative and operational support to management
• Assist in marketing coordination (ads, posters, campaigns if needed)

Automotive Sales & Operations Executive at Affinity Auto Pte Ltd (2016-09 – 2017-03)

Attend to walk-in customers and provide professional consultation on new and used car sales. Support Shop In-Charge in daily operational coordination and showroom management. Process customer transactions and prepare documentation.

• Attend to walk-in customers and provide professional consultation on new and used car sales
• Support Shop In-Charge in daily operational coordination and showroom management
• Prepare and submit documentation to LTA and inspection centres
• Process customer transactions including bank loan submissions and insurance quotations
• Handle customer enquiries via phone and email with prompt follow-up
• Perform data entry, filing, and maintain records of payment vouchers and invoices
• Prepare vehicle purchase and sales agreements accurately
• Sort supplier invoices and match against purchase orders
• Coordinate with finance companies on loan disbursement matters and resolve related issues
• Perform new and used vehicle registration via LTA Link
• Assist in COE bidding for new vehicle purchases

Admin Executive at Trust Motoring (2013-03 – 2016-08)

Process customer transactions including submission of bank loan applications and insurance quotations. Handle customer enquiries via phone and email. Perform data entry, maintain filing systems, and manage records. Coordinate with finance companies on loan disbursement matters.

• Process customer transactions, including submission of bank loan applications and insurance quotations
• Handle customer enquiries via phone and email in a professional and timely manner
• Perform data entry, maintain proper filing systems, and update payment vouchers and invoices
• Assist customers in completing loan application forms and ensure all supporting documents (Hire Purchase Agreement, VSA, NRIC, income documents) are accurate and complete
• Prepare vehicle purchase and sales agreements for new and used vehicles
• Maintain and update records in the company's in-house system
• Sort and match supplier invoices against purchase orders (P/O)
• Verify payment details and prepare cheques for issuance to relevant parties
• Liaise with finance companies to resolve loan disbursement issues
• Perform new and used vehicle registration through LTA Link

Admin Assistant at Carzon Automobile (2008-02 – 2013-03)

Process customer transactions including submission of bank loan applications and insurance quotations. Handle customer enquiries via phone and email. Prepare vehicle purchase and sales agreements. Manage filing and general administrative duties.

• Process customer transactions including submission of bank loan applications and insurance quotations
• Handle customer enquiries via phone and email in a timely and professional manner
• Prepare vehicle purchase and sales agreements
• Coordinate with banks and finance companies on loan disbursement matters
• Perform data entry for payment vouchers and invoices
• Sort and match supplier invoices against purchase orders
• Verify payment details and prepare cheques for issuance
• Manage filing and general administrative duties

Talent Executive Cum Model Booker at Create Talents & Models (2004-02 – 2008-01)

Identify and scout new modeling talents through online platforms and networking. Approach advertising agencies, production houses, and corporate clients to secure bookings. Conduct proactive sales outreach to generate new business opportunities. Manage schedules, contracts, and job confirmations.

• Identify and scout new modeling talents through online platforms and networking
• Approach advertising agencies, production houses, and corporate clients to secure bookings
• Conduct proactive sales outreach (cold calling & follow-ups) to generate new business opportunities
• Coordinate job assignments between clients and models
• Manage schedules, contracts, and job confirmations
• Handle administrative duties including documentation, invoicing, and database updates

Diploma in Interior Design – LCE School Of Arts & Design

GCE Normal Level in English, Chinese, History, Mathematics, Science, Design & Technology – Deyi Secondary School (1992-01)

GCE Ordinary Level in English, Chinese, Mathematics, Science, Design & Technology – Deyi Secondary School (1992-01)

Primary School Leaving Examination – Chong Shan Primary School (1988-01)