Ngoc Bich Le

With 4 years of experience in customer service/sales in fields of agriculture in Israel, tourism in Vietnam and F&B in Singapore, I am willing to leverage my skills, experience, and capabilities to improve and ensure the organization's performance from the back side. With my eagerness to learn and supportive working attitude, I hope to contribute to the growth of the organization.

Paradise Group: Beauty In The Pot, Singapore Dec 2020 – Dec 2021 Management Associate  Introduced and recommended products to customers, which boosted sales by 2%  Reported issues to higher management on client services, resulting in 4% increase in satisfaction rating of customers.  Created daily, weekly, and monthly income reports, scheduling employees.  Trained and supervised Marketing staff and ensure high productivity among employees.

C-Vietnam Travel, Vietnam Oct 2018 – Jul 2020 Marketing Consultant  First point of contact for new clients, and first responder for inbound/outbound customer requests.  Curated travel products offering a great combination of leisure and local culture in Vietnam, Cambodia, Myanmar, Laos, and other countries, increasing sales by 3%.  Created advertising content for the company's Facebook page and website, resulting in a dramatic increase of the number of followers by more than 1000 people).  Provided customer care throughout the tour, affording the ultimate in client service, resulting in increasing customer satisfaction by 5%

S P Jain School of Global Management, Dubai – Singapore Feb 2022 – Feb 2023 Master of Global Business (Global Marketing) (80% scholarship)

Term 2 and 1 – IBR (International Business Research): The factors influencing customers to buy groceries online: Case study of KSK minimart at Academic City in Dubai.  Identified and Analyzed the main factors affecting the purchasing decisions of online customers.

Term 3 – IBR: Researching and developing marketing strategy for Loading Application Systems of YOKOGAWA company.  Analyzed and improved marketing strategy, service quality for Loading Application Products of YOKOGAWA company in 3 countries (Singapore, Vietnam, Malaysia)