Nutella Nata Dcoco

Highly organized, proactive, and versatile Customer Service Admin Executive with over a decade of proven experience bridging corporate administration, compliance management, and client relations. Expert in managing complex Ministry of Manpower (MOM) regulations, coordinating large-scale logistics, and maintaining flawless data documentation. Demonstrated success in fast-paced environments requiring high emotional intelligence, conflict resolution, and multitasking—ranging from corporate division support to managing student care operations and independent business logistics.

Exceptionally skilled at building stakeholder trust and optimizing daily operational workflows to maximize productivity and satisfaction.

Student Care Teacher / Caregiver at RAFFLES STUDENT CARE (KATONG PRIMARY SCHOOL) (2024-06 – 2026-01)

• Supervised and managed the daily holistic care, welfare, and physical safety of Kindergarten 1 and 2 children within a high-standard, structured environment.
• Conceptualized, scheduled, and facilitated engaging foundation programs, including interactive reading circles, creative arts and crafts, and structured outdoor physical development activities.
• Orchestrated seamless daily operational schedules, meticulously coordinating supervised waterplay sessions, nature-based learning projects, and strict mealtime hygiene protocols (breakfast, lunch, and tea breaks).
• Maintained regular, professional, and positive lines of communication with parents regarding child progress and behavior, while enforcing school safety guidelines to ensure 100% emotional and physical security.

Teacher Assistant at AMAZING STAR MONTESSORI HOUSE (2020-03 – 2024-04)

• Collaborated directly with certified educators to streamline day-to-day classroom management, lesson plan organization, and administrative paperwork.
• Enforced strict sanitization and sterile environment upkeep protocols to ensure full compliance with early childhood health regulations.
• Administered essential individual care plans, accurately managing specialized nutritional schedules, dietary restrictions, and routine personal care tasks with high attention to detail.

Customer Service Agent at MING EMPLOYMENT PTE LTD (2014-06 – 2020-02)

• Coordinated seamlessly with the Ministry of Manpower (MOM) to process high-volume work permit applications, structured renewals, and cancellations, ensuring zero non-compliance issues.
• Oversaw complete relocation, housing, and deployment logistics for foreign domestic workers, ensuring precise airport transfers, medical check-up scheduling, and smooth corporate onboarding.
• Analyzed daily logistical workflows to identify bottlenecks, compiled comprehensive performance reports for management, and successfully resolved urgent, ad-hoc business and client emergencies.

Admin Assistant at MOLEX GLOBAL COMMERCIAL PRODUCTS DIVISION (2004-05 – 2011-12)

• Managed critical global import and export documentation workflows, validating strict international compliance parameters and customs accuracy under tight production timelines.
• Formulated comprehensive daily operational reports to enhance service visibility and tracked inventory/shipping metrics for cross-functional teams.
• Fielded incoming global partner agency inquiries, resolved service tickets, and fast-tracked technical repair coordination to minimize client downtime.

Freelance F&B Owner & CS Specialist at DYA'S KITCHEN (INDEPENDENT BUSINESS) (2020-03 – Present)

• Established and successfully navigated an independent food and beverage brand, direct-managing daily production lines, raw inventory procurement, financial budgeting, and strict food safety standards.
• Analyzed customer satisfaction trends and feedback to engineer tailored culinary offerings, successfully boosting customer lifetime retention, repeat orders, and brand loyalty.
• Maintained flawless execution of localized order fulfillments, coordinated delivery dispatch logistics, and delivered premium, direct-to-consumer client engagement.

GCE N-Levels – Jurongville Secondary School (2004)

PSLE – Boon Lay Garden Primary School (2000)