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Customer service and retail professional with experience in e-commerce operations, inventory management and call centre support. Skilled in handling customer enquiries, managing online platforms and maintaining high service standards. Seeking opportunities to contribute strong communication and organisational skills.

Assistant Manager - Hasjustbajus

(2024-04 - 2024-09)

• Oversee daily operations of e-commerce platforms
• Managed product listings and inventory control
• Ensured high levels of customer satisfaction through effective support and issue resolution
• Trained and mentored new hires and junior staff on e-commerce best practices, systems, and workflows.

Call Agent (Intern) - Marine Port & Authority

(2023-10 - 2024-02)

• Providing assistance, information, or resolving issues in a courteous manner.
• Initiating outbound calls to follow up on customer inquiries, resolve issues, or provide updates.
• Documenting call details, including customer interactions, inquiries, resolutions, and follow-up actions taken.

Retail Assistant - With Love

(2025-10)

• Monitored inventory levels and reported low or missing stock to supervisors
• Operated POS system to process cashless and cash payments accurately
• Replenished stock and maintained organized, well-presented product displays
• Assisted customers with product enquiries, recommendations, and styling suggestions

Salesperson - Cotton On

(2021-07 - 2021-11)

• Deliver excellent experiences for customers
• Advocate for the Cotton On Foundations
• Maintain store appearance by replenishing
• Stocktaking
• Removing of old stock items on ground

Retail Assistant - Sunday Staples

(2022-01 - 2022-05)

• Handling of POS system, card & cash payments, refunds & exchange
• Stocktaking and replenishing the items
• Making sure the number tags are at the correct shoes for indication
• Making the store look neat and tidy by adjusting the shoes following a certain distance and direction

PSLE - Jing Shan Primary School (2010 - 2015)

GCE N Level - Ang Mo Kio Secondary School (2016 - 2019)

Nitec - Business Services - ITE College Central (2020 - 2022)

Higher Nitec - Service Management - ITE College West (2022 - 2024)