Patchanida Saungmao

Results-driven IT sales professional with over 3 years of diverse experience across IT solutions, international exports, and textile industries. Specialized in cloud computing solutions, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Proven track record of driving business growth through strategic sales initiatives and exceptional customer relationship management.

Skilled in designing scalable and secure cloud architectures, with expertise in serverless solutions, infrastructure automation, and DevOps practices. Adept at translating complex technical concepts for both technical and non-technical stakeholders, ensuring seamless integration of cloud solutions into diverse business environments. Consistently exceeds sales targets while fostering long-term client relationships and expanding market presence.

Sales/Account Manager at ATG SYSTEMS THAILAND (2024-06 – Present)

• Led product presentations and sales support for IT solutions, including cloud computing services such as AWS, Google Cloud Platform (GCP), and Microsoft Azure, resulting in 20 million baht in quarterly sales.
• Analyzed customer requirements and recommended tailored IT infrastructure, cloud services, and data backup solutions, leveraging expertise in cloud architecture to improve customer satisfaction by 25%.
• Conducted regular client visits and provided strategic guidance on cloud adoption, maintaining a 95% customer retention rate while fostering long-term partnerships.
• Built and maintained strong relationships with clients to ensure customer satisfaction and retention.
• Effectively communicated complex technical concepts to both technical and non-technical stakeholders.

Sales Coordinator at MITANI TRADING (THAILAND) CO., LTD. (2022-10 – 2024-05)

• Coordinated international exports for air and ocean shipments, supporting the sales team in achieving 100% of targets.
• Prepared export documentation and confirmed shipment terms with shippers and suppliers, reducing errors by 25%.
• Managed financial matters related to export sales, optimizing costs for shipments and maintaining profit margins.
• Evaluated sales data to help sales representatives optimize strategies, resulting in a 15% increase in overall sales.

International Business Sales Assistant at A TECH TEXTILE CO.,LTD. (SAHAPAT GROUP) (2021-07 – 2022-10)

• Supported Sales Manager in preparing order documents, quotations, and purchase orders, improving processing time by 30%.
• Coordinated with internal teams to ensure smooth export monitoring and sales processes.
• Organized sample shipments to international customers, contributing to a 20% increase in new client acquisitions.
• Managed customer complaints and satisfaction, maintaining a 98% customer satisfaction rate.

Internship in Marketing Department at TEC E-BUSINESS CENTER CO., LTD. (2020-01 – 2020-12)

Bachelor of Business Administrative in Major in International Trade – Sripatum University, Bangkok (2016-01 – 2020-12)

Arts and Mathematics Program – Bodindecha (Sing Singhaseni) School (2010-01 – 2016-12)